Skip to content

Voice

RingCentral Voice MCP connector

The RingCentral Voice connector lets your team manage contact center agents, agent groups, queue assignments and user accounts from Claude, ChatGPT, Cursor or any MCP client, with every change tied to the person who made it.

Connect on Elaichi How to connect

  • How it connects. Connects over OAuth. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect RingCentral Voice to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect RingCentral Voice once

  1. Open Connections, choose Add connection, and pick RingCentral Voice.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Supply your own RingCentral Voice app, then approve. RingCentral Voice needs an OAuth app you register yourself, so bring its client ID and secret. One person does this once for the organization.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

ringcentral voice
RingCentral Voice
1Password
360learning
7shifts
Acquire
Active Ants
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

RingCentral Voice MCP connector for Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

RingCentral Voice MCP connector for ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

RingCentral Voice MCP connector for Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect RingCentral Voice to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Connect RingCentral Voice on Elaichi See pricing

Use cases

What teams do with RingCentral Voice through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • Support

    Move agents onto the busy queue

    When the morning backlog spikes, ask for the agents in the overflow group to be assigned to the billing queue in RingCentral Voice, then confirm who is now covering it.

  • Contact center operations

    Set up a new hire in one go

    Create the agent record, drop the person into the right agent group and assign them to their starting queues in RingCentral Voice without opening three admin screens.

  • Workforce management

    Check who is assigned to each queue

    Ask which agents are assigned to a given RingCentral Voice queue before a shift change, and spot gaps before the phones start ringing.

  • Sales

    Rebalance the outbound team by region

    Bulk update a set of RingCentral Voice agents so the EMEA callers land in the EMEA group and the right queue, and get a list back of what changed.

  • IT

    Clean up user accounts and sub-accounts

    List the child accounts under your RingCentral Voice organization, look up a user record, update its details or remove the account when it is no longer needed.

  • People operations

    Offboard a departing agent properly

    Pull up the agent and user records for someone leaving, update their group membership and remove them from RingCentral Voice so nothing keeps routing to an empty seat.

Try asking

  • “List agents assigned to the East Coast gate this week.”
  • “Summarize call volume by agent group for July.”
  • “Which agents have no gate assignment right now.”

See all 180 RingCentral Voice tools below

Compare

Elaichi vs Zapier MCP vs Composio for RingCentral Voice

All three can connect RingCentral Voice to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.

Elaichi compared with Zapier MCP and Composio for RingCentral Voice, by what to check
What to check Elaichi Zapier MCP Composio
Where the AI connects One address for the whole organization. https://api.elaichi.ai/mcp A server per member, created at sign-in. An MCP endpoint per team, or an SDK.
Control over RingCentral Voice tools Allow or restrict single RingCentral Voice tools, per role or user. App and action restrictions on the account. Role permissions, down to the action.
Record of calls One audit entry per RingCentral Voice call. A History tab of tool calls. A log of every tool call.
Single sign-on SAML or OIDC, plus SCIM, on Gold. SAML on Enterprise. SAML and OIDC on Enterprise.
Price $15 per user per month. 2 tasks per successful call. Billed per tool call.

Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.

Longer take: Zapier MCP alternative and when you don't need an MCP gateway.

AI tools

RingCentral Voice tools for your AI agents

180 tools are ready to call through Elaichi's MCP endpoint the moment you connect RingCentral Voice, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting RingCentral Voice gets you

6 screens from the product, each doing one job for your RingCentral Voice account.

The agent

Ask about calls and get straight answers.

Question call records, agents and gates in plain language and get live answers back.

  • agents
  • agent groups
  • gates
  • calls

Ask Elaichi to work across your apps.

List agents assigned to the East Coast gate this week.

Summarize call volume by agent group for July.

Which agents have no gate assignment right now.

Also runs in Claude, ChatGPT or Cursor

MCP clients

One RingCentral Voice endpoint, any MCP client.

Claude, ChatGPT and Cursor all connect through one governed org endpoint, no SDK or shared key.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emily Carter

 • Connected 4 minutes ago
Cursor
M

Megan Brooks

 • Connected 2 hours ago
ChatGPT
R

Ryan Hayes

 • Connected Yesterday

Tool catalog

180 RingCentral Voice tools, zero custom code.

Every agent, gate and call method is cataloged and ready to call, no custom code needed.

  • RingCentral Voice ringcentral auth login with rc access token
  • RingCentral Voice ringcentral auth refresh
  • RingCentral Voice legacy auth create API token
  • RingCentral Voice legacy auth remove API token
ElaichiTools
Tool Action Description
RingCentral Voice ringcentral auth login with rc access token Action Log in a RingCentral user in ringcentralvoice by exchanging a RingCentral access token for an Engage access token and user details. Returns: accessToken, adminId, adminPasswordReset, adminUrl, agentDetails, agentUrl, analyticsUrl, iqUrl, isAdminPasswordReset, loginHashcode, mainAccountId, platformId, port, rcUser, redirectUrl, refreshToken, ssoLogin, tokenType. Required: rcAccessToken,…
RingCentral Voice ringcentral auth refresh Refresh Refresh an expired Engage access token in ringcentralvoice using a previously obtained refresh token. Returns: accessToken, refreshToken, tokenType. Required: refresh_token.
RingCentral Voice legacy auth create API token Create Create a new non-expiring API token for the authenticated user in ringcentralvoice. Returns the newly created API token string.
RingCentral Voice legacy auth remove API token Delete Remove an API token from the authenticated user in ringcentralvoice by token_id. Returns a boolean indicating success. Required: token_id.
RingCentral Voice legacy auth do login Action Authenticate to the ringcentralvoice legacy platform and receive an X-Auth-Token. Returns: accounts, authToken, platformHost, user. Required: username, password.

Toolboxes

Every team gets its own voice toolbox.

Support, sales and ops each work from a toolbox scoped to their own RingCentral Voice tasks.

  • Support
  • Sales
  • Ops
  • IT
ElaichiToolboxes
Name Source template Tools Created

Support toolbox

RingCentral Voice · agent gates and call queues

 RingCentral Voice starter 18 Mar 4, 2026

Sales toolbox

RingCentral Voice · outbound call agents

 — 9 Mar 2, 2026

Ops toolbox

RingCentral Voice · agent groups and bulk updates

 — 24 Feb 27, 2026

IT toolbox

RingCentral Voice · auth tokens and access

 RingCentral Voice starter 6 Feb 19, 2026

Workforce toolbox

RingCentral Voice · agent assignments and scheduling

 — 31 Jan 30, 2026

Compliance toolbox

RingCentral Voice · call records and audits

 — 12 Jan 22, 2026

Shared connections

Teammates work the connection, never the credential.

See who connected each RingCentral Voice account and how many teams and members share it.

  • Support EMEA
  • Sales US
  • Ops Central
  • IT Admin
ElaichiConnections
Connection Scope Status Access
RI

RingCentral Voice (Support EMEA)

Connected by Emily Carter

 Personal • Active 1 team · 6 members
RI

RingCentral Voice (Sales US)

Connected by Jake Morgan

 Organization • Active 3 teams · 24 members
RI

RingCentral Voice (Ops Central)

Connected by Megan Brooks

 Organization • Active 2 teams · 11 members
RI

RingCentral Voice (IT Admin)

Connected by Tyler Reed

 Personal • Needs re-auth 1 team · 3 members
RI

RingCentral Voice (Workforce Planning)

Connected by Ryan Hayes

 Personal • Active Not shared
RI

RingCentral Voice (Compliance Team)

Connected by Ashley Parker

 Personal • Active 2 teams · 9 members

Audit log

Every call action has a name behind it.

The audit log records who did what, when, and against which resource.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM
E

Emily Carter

emily.carter@northwind.io

 Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM
J

Jake Morgan

jake.morgan@northwind.io

 Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM
M

Megan Brooks

megan.brooks@northwind.io

 Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM
T

Tyler Reed

tyler.reed@northwind.io

 RingCentral Voice Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM
R

Ryan Hayes

ryan.hayes@northwind.io

 RingCentral Voice Agents Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM
A

Ashley Parker

ashley.parker@northwind.io

 RingCentral Voice Agents List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule starts real work, a person approves it.

Records fetch, group, draft a digest, then wait for approval before posting back to RingCentral Voice.

RingCentral Voice digest

Run 418 · started 2 minutes ago · on behalf of Emily Carter

  1. ✓

    Schedule

    Every weekday at 8:00 AM

    0.2s
  2. ✓

    Fetch agents

    RingCentral Voice

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s

  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve

  6. Post the digest

    RingCentral Voice

    Queued

Collections and dashboards

Voice metrics that refresh themselves.

Four metrics, a 14 day chart of records created and a team breakdown, no model involved.

RingCentral Voice health

Refreshed 4 minutes ago · every 15 minutes · from the agents collection

Live

Agents

1,284 ↓ 12%

Agent groups

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Agents created

Last 14 days

By team

Share of activity

Support EMEA 34%

Sales US 27%

Ops Central 21%

IT Admin 18%

Related connectors

More from the catalog

Browse all 600+ connectors →

FAQ

Frequently asked questions

How do I connect RingCentral Voice to Claude?

Connect RingCentral Voice inside Elaichi first. RingCentral Voice requires an OAuth application registered in its own developer console, so one administrator brings that application's client ID and secret into Elaichi once, then signs in through the RingCentral Voice login screen and approves access. After that, open Claude, go to Customize, then Connectors, then Add, and paste the endpoint https://api.elaichi.ai/mcp. Claude asks you to sign in to Elaichi, and RingCentral Voice appears with the rest of your connected applications.

Does RingCentral Voice work with ChatGPT and Cursor as well as Claude?

Yes. Once RingCentral Voice is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any other MCP client and the Elaichi Agent. You connect RingCentral Voice once and every client picks it up, with the same access rules and the same audit log.

What can an AI agent actually do with my RingCentral Voice data?

An agent can list your RingCentral Voice agents and agent groups, create or update an agent, assign agents to a queue, see who is assigned to a queue today, and update several agents at once. It can also look up, update or remove user accounts and list the child accounts under your organization. Because RingCentral Voice exposes a large set of actions, short concrete asks like "assign Priya to the billing queue" work better than a long paragraph.

Does connecting RingCentral Voice give the AI access to my whole contact center?

No. Every request runs as the person who signed in to RingCentral Voice, so the AI can only see and change the agents, groups, queues and accounts that person already has rights to. Elaichi can narrow that further, for example by blocking deletions for a team, but it can never grant more than RingCentral Voice itself allows that person.

Can my team share one RingCentral Voice connection?

Yes. One administrator connects RingCentral Voice in Elaichi and shares the connection with a team, and nobody else ever handles the client ID, secret or any credential. Each teammate still signs in to Elaichi as themselves, so the audit log names the actual person who moved an agent or changed a queue assignment.

Can I stop an agent from deleting or changing things in RingCentral Voice?

Yes. Restrictions in Elaichi apply per action, so you can allow reading agents and queue assignments while blocking deletion of agents, groups or user accounts in RingCentral Voice. A blocked action is never shown to Claude, ChatGPT, Cursor or any other client, so no prompt, however worded, can reach it.

What happens to a RingCentral Voice connection when someone leaves?

Offboarding a person in Elaichi ends their access to RingCentral Voice through every AI client at once. If they had shared a RingCentral Voice connection with a team, it keeps working for everyone else. Disconnecting RingCentral Voice once in Elaichi removes it from Claude, ChatGPT, Cursor and every other client at the same time.

Does the RingCentral Voice MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. RingCentral Voice is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

Is Elaichi an alternative to Zapier MCP for RingCentral Voice?

Yes. Both let Claude, ChatGPT or Cursor use RingCentral Voice. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every RingCentral Voice call.

How is Elaichi different from Composio for RingCentral Voice?

Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to RingCentral Voice: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.

Put RingCentral Voice in front of your team

14 days on Gold, no credit card. Connect it once and pick what each team can call.

Connect RingCentral Voice Talk to us
Works with
Claude ChatGPT Cursor and any other MCP client, or the Elaichi Agent.
When the trial ends
Nothing is deleted. Connections, roles and the audit log stay where they are, so subscribing picks up exactly where you left off.