Gorgias MCP connector

• List List all Gorgias users List users ordered by name in Gorgias. Returns id, active status, bio, created_datetime, country, deactivated_datetime, email, external_id, firstname, lastname, language, meta.name, role, timezone, and updated_datetime fields.
• Get Get single Gorgias user by ID Get information about a specific user in Gorgias by id. Use id 0 to fetch the current user. Returns user details including id, name, email, and role.
• Create Create a Gorgias user Create a user in Gorgias with required email, name, and role. Returns id, active status, bio, created_datetime, country, email, external_id, firstname, lastname, language, meta, full name, role name, timezone, updated_datetime, and client_id.
• Update Update a Gorgias user by ID Update a user by id in Gorgias. Returns fields including id, active status, bio, created_datetime, country, email, external_id, firstname, lastname, language, meta data, full name, role name, timezone, updated_datetime, and client_id.
• Delete Delete a Gorgias user by ID Delete a user by id in Gorgias. Returns no content on success.
• List List all Gorgias tickets The List Tickets endpoint retrieves a paginated list of support tickets from your Gorgias account, ordered by a specified field using the order_by parameter. It supports several optional filters to narrow down the results, including customer_id, trashed, external_id, view_id, rule_id, and a list of specific ticket_ids.
• Get Get single Gorgias ticket by ID Get detailed information about a specific ticket in Gorgias by id. Returns ticket id, uri, external_id, status, channel, via, customer info, assignee_user, subject, tags, messages, timestamps, satisfaction_survey, and unread status.
• Create Create a Gorgias ticket Create a ticket in Gorgias with required messages array.
• Update Update a Gorgias ticket by ID Update a ticket in Gorgias. Requires id.
• Delete Delete a Gorgias ticket by ID Delete a ticket by id in Gorgias. Returns no content on success.
• List List all Gorgias customers List customers ordered by name in Gorgias. Supports filtering by email, external_id, language, name, timezone, view_id, channel_type, and channel_address. Returns customer fields including id, email, external_id, firstname, lastname, name, language, timezone, created_datetime, and updated_datetime.
• Get Get single Gorgias customer by ID Get information about a specific customer in Gorgias by id. Returns fields including id, channels, created_datetime, email, external_id, firstname, integrations, language, lastname, name, note, timezone, updated_datetime, and external_data.
• Create Create a Gorgias customer Create a customer in Gorgias with required channels. Returns id, channels, email, external_id, firstname, integrations data, language, lastname, name, note, timezone, created_datetime, and updated_datetime.
• Update Update a Gorgias customer by ID Update a customer by id in Gorgias. Returns the updated customer object including id, name, email, language, timezone, and channels.
• Set Gorgias customers set customer data Set a customer's data in Gorgias by customer id.
• Delete Delete a Gorgias customer by ID Delete a customer by id in Gorgias.
• List List all Gorgias tags List tags matching the given parameters in Gorgias. Returns tag name and created_datetime fields.
• Get Get single Gorgias tag by ID Get information about a specific tag by id in Gorgias. Returns fields created_datetime, decoration, color, deleted_datetime, description, name, and usage.
• Create Create a Gorgias tag Create a tag in Gorgias with the required name. Returns created_datetime, decoration (color), deleted_datetime, description, name, and usage count of the tag.
• Update Update a Gorgias tag by ID Update a tag by id in Gorgias. Returns fields including created_datetime, decoration, color, deleted_datetime, description, urgent, and usage.
• Delete Delete a Gorgias tag by ID Delete a tag by id in Gorgias. Tags used in macros or rules cannot be deleted. Deleting a tag deactivates any views using it.
• Merge Gorgias tags merge Merge one or more source tags into the destination tag in Gorgias. Requires destination tag id and source_tags_ids. Returns the merged tag with fields like created_datetime, decoration, color, description, name, and usage.
• List List all Gorgias messages List messages filtered by ticket_id in Gorgias. Returns id, external_id, ticket_id, message content, sender, and channel details for each message.
• Get Get single Gorgias message by ID Get a specific message by ticket_id and id in Gorgias. Returns fields including id, message_id, ticket_id, external_id, public, channel, via, source, sender, receiver, subject, body_text, body_html, attachments, created_datetime, sent_datetime, failed_datetime, opened_datetime, last_sending_error, and integration_id.
• Create Create a Gorgias message Create a message in Gorgias for the ticket identified by ticket_id. Returns message fields including id, body_html, body_text, channel, created_datetime, external_id, from_agent, integration_id, message_id, receiver, sender, source, and subject.
• Update Update a Gorgias message by ID Update a message by ticket_id and id in Gorgias. Returns fields including id, attachments, body_html, body_text, channel, created_datetime, external_id, failed_datetime, from_agent, integration_id, last_sending_error, message_id, receiver, rule_id, sender, source, stripped_html, stripped_text, subject, and ticket_id.
• Delete Delete a Gorgias message by ID Delete a message by ticket_id and id in Gorgias.
• List List all Gorgias teams List teams with optional limit and order_by parameters in Gorgias. Returns an array of teams including id, name, description, decoration, members, and created_datetime fields.
• Get Get single Gorgias team by ID Get information about a specific team by id in Gorgias. Returns id, uri, name, description, decoration (emoji), members (id, name, email), and created_datetime fields.
• Create Create a Gorgias team Create a team with the required name in Gorgias. Returns the id and name of the created team.
• Update Update a Gorgias team by ID Update a team by id in Gorgias. Returns the updated team's id, name, description, decoration, and members with their id, name, and email.
• List List all Gorgias ticket tags Get all tags for a ticket in Gorgias. Requires ticket id. Returns tag id, created_datetime, decoration color, deleted_datetime, description, name, usage count, and uri.
• Create Create a Gorgias ticket tag Add tags to a ticket in Gorgias. Requires ticket_id.
• Update Update a Gorgias ticket tag by ID Set a ticket's tags by ticket_id in Gorgias. The response confirms the update with no content returned.
• Delete Delete a Gorgias ticket tag by ID Remove tags from a ticket in Gorgias. Requires ticket id and tag names or ids. Returns no content on success.
• List List all Gorgias attachments Retrieves a list of messages, each of which may contain attachments. This endpoint is used to access message data, including associated attachments metadata
• Download Gorgias attachments download Downloads a specific attachment file using the file's direct path, which is typically provided in the response of the message listing endpoint. The actual path must be replaced with the URI or download link of the attachment.
• List List all Gorgias views List all views ordered by their id in Gorgias. Returns fields including id, category, created_datetime, deactivated_datetime, decoration, fields, filters, name, order_by, order_dir, search, slug, type, and visibility.
• Get Get single Gorgias view by ID Get information about a specific view in Gorgias by id. Returns fields including id, category, created_datetime, deactivated_datetime, decoration, fields, filters, name, order_by, order_dir, search, slug, and type.
• Create Create a Gorgias view Create a view in Gorgias with required slug. Returns id, category, created_datetime, deactivated_datetime, decoration (emoji), fields (attributes displayed), filters (filter logic), name, order_by, order_dir, search, slug, type, visibility.
• Update Update a Gorgias view by ID Update a view by id in Gorgias. Returns the updated view including id, category, created_datetime, deactivated_datetime, decoration (emoji), fields, filters, name, order_by, order_dir, search, slug, type, shared_with_teams, shared_with_users, uri, and visibility.
• Delete Delete a Gorgias view by ID Delete a view by id in Gorgias. Requires the id of the view to delete.
• List List all Gorgias view items List items of a view by view_id in Gorgias. Returns paginated items ordered by view's attribute including id, subject, customer, assignee_user, assignee_team, tags, status, priority, channel, and timestamps.
• Create Create a Gorgias file Upload files to Gorgias with type parameter specifying file type. Returns content_type, name, size, and url of each uploaded file.
• Download Gorgias files download Download a private file in Gorgias by specifying file_type, domain_hash, and id. Returns the file content for the specified resource.
• List List all Gorgias custom fields List custom fields filtered by object_type in Gorgias. Returns id, external_id, object_type, label, description, priority, required, managed_type, definition, created_datetime, updated_datetime, and deactivated_datetime for each custom field.
• Get Get single Gorgias custom field by ID Get information about a specific custom field in Gorgias. Requires id. Returns fields including id, label, and type of the custom field.
• Create Create a Gorgias custom field Create a custom field in Gorgias with required object_type and label. Returns id, external_id, object_type, label, description, priority, required, managed_type, definition.input_settings, created_datetime, updated_datetime, and deactivated_datetime.
• Update Update a Gorgias custom field by ID Update a custom field by id in Gorgias. Returns the updated custom field including id, label, description, data_type, and priority.
• Update Update a Gorgias ticket field by ID Update a ticket's custom fields values in Gorgias. Requires ticket_id. Returns the updated custom fields.
• List List all Gorgias ticket fields List all custom fields for a ticket in Gorgias. Requires ticket id. Returns fields including id, external_id, label, description, required status, data_type, and timestamps.
• List List all Gorgias integrations List integrations with optional parameters order_by, and type in Gorgias. Returns integration id, name, type, description, created_datetime, updated_datetime, deactivated_datetime, and HTTP integration details including url, method, triggers, and content types.
• Get Get single Gorgias integration by ID Get integration details by id in Gorgias. Returns id, name, type, created_datetime, updated_datetime, and http configuration including url, method, form data, triggers, request_content_type, and response_content_type.
• Create Create a Gorgias integration Create an integration in Gorgias with required name and type. Returns id, created_datetime, updated_datetime, uri, and http configuration including url, method, form data, triggers, request_content_type, and response_content_type.
• Update Update a Gorgias integration by ID Update an integration by id in Gorgias. Returns the updated integration including id, created_datetime, deactivated_datetime, description, http configuration, name, type, updated_datetime, user, uri, application_id, and managed status.
• Delete Delete a Gorgias integration by ID Delete an integration by id in Gorgias. Note that integrations used in rules or other integrations cannot be deleted. Deleting will deactivate any views using this integration.
• List List all Gorgias macros List macros with parameters tags, languages, message_id, order_by, search, ticket_id, number_predictions, and archived in Gorgias. Returns id, external_id, name, intent, language, usage, actions, created_datetime, updated_datetime, archived_datetime, and uri fields.
• Create Create a Gorgias macro Create a macro in Gorgias with required name, and optional external_id, intent, language, and actions. Returns id, external_id, name, intent, language, usage, actions, created_datetime, updated_datetime, archived_datetime, and uri.
• Get Get single Gorgias macro by ID Get information about a specific macro in Gorgias by id. Returns fields including id, external_id, name, intent, language, usage, actions, created_datetime, updated_datetime, archived_datetime, and uri.
• Update Update a Gorgias macro by ID Update a macro by id in Gorgias. Returns id, external_id, name, intent, language, usage, actions, created_datetime, updated_datetime, archived_datetime, and uri fields in the response.
• Delete Delete a Gorgias macro by ID Delete a macro by id in Gorgias. Requires id.
• Update Update a Gorgias customer field by ID Update a customer's custom fields values in Gorgias using customer_id. Returns updated fields including id, external_id, label, description, required status, data_type, and timestamps.
• List List all Gorgias search Search resources in Gorgias using type and query. Returns matching resource fields such as id, name, and email in the response.
• Get Get single Gorgias account by ID Get information about your account in Gorgias. Returns created_datetime, deactivated_datetime, domain, settings (including business hours), and status indicating if the account is active.
• List List all Gorgias account settings List account settings in Gorgias filtered by type. Returns id, data including timezone and business_hours, and type for each setting.
• Create Create a Gorgias account setting Create a setting for the current account in Gorgias. Requires type and data in the request body.
• Update Update a Gorgias account setting by ID Update a setting for the current account in Gorgias using id.
• List List all Gorgias surveys List surveys in Gorgias ordered by creation date. Returns id, body_text, created_datetime, customer_id, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, uri, and meta fields.
• Get Get single Gorgias survey by ID Get a survey in Gorgias by id. Returns id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri in the response.
• Create Create a Gorgias survey Create a new satisfaction survey in Gorgias with required parameters customer_id and ticket_id. Returns id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri.
• Update Update a Gorgias survey by ID Update a survey in Gorgias using id. Returns id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri in the response.
• List List all Gorgias jobs List jobs in Gorgias ordered by creation date. Returns id, status, type, created_datetime, user_id, and progress info for each job.
• Get Get single Gorgias job by ID Get details about a specific job in Gorgias using id. Returns fields such as id, status, type, created_datetime, user_id, and job progress info.
• Create Create a Gorgias job Create a job in Gorgias with specified type and params. Returns id, status, type, created_datetime, user_id, and job progress fields in the response. Jobs are processed asynchronously, meaning that once a job is created, it will run in background on Gorgias's servers. According to the type and size of the task, a job can take a few minutes or several hours to be executed. You can use our API to check the status of the job.
• Update Update a Gorgias job by ID Update a job in Gorgias using id. Returns fields such as id, status, meta, params, scheduled_datetime, and info for tracking job status and details.
• Delete Delete a Gorgias job by ID Cancel a job in Gorgias. Requires id. Returns no content if successful. If the job already started, completed changes will not be reverted.
• List List all Gorgias rules List rules in Gorgias. Returns id, code, code_ast, created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri for each rule.
• Get Get single Gorgias rule by ID Get a specific rule in Gorgias using id. Returns id, code, code_ast, created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri fields in the response.
• Create Create a Gorgias rule Create a rule in Gorgias. Requires code and name. Returns id, code, code_ast, created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri in the response.
• Update Update a Gorgias rule by ID Update a rule in Gorgias using id. Returns id, code (JavaScript logic), code_ast (AST representation), created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri in the response.
• Delete Delete a Gorgias rule by ID Delete a rule in Gorgias. Requires id. Returns no content in the response.
• Update Gorgias rules update priorities Update priorities for multiple rules in Gorgias. Requires an array of objects with id and priority. Returns id, code, code_ast, created_datetime, deactivated_datetime, description, event_types, name, priority, updated_datetime, and uri for each updated rule.
• List List all Gorgias events List events filtered by created_datetime, object_id, object_type, and types in Gorgias. Returns event id, created_datetime, type, user_id, and uri fields ordered by creation date descending.
• Get Get single Gorgias event by ID Get information about a specific event in Gorgias by id. Returns event fields including id, context (uuid4 grouping related events), created_datetime, data (key-value), object_id, object_type, type, user_id, and uri.
• List List all Gorgias satisfaction survey List satisfaction surveys filtered by ticket_id in Gorgias. Returns id, body_text, created_datetime, customer_id, score, scored_datetime, sent_datetime, should_send_datetime, and ticket_id for each survey.
• Get Get single Gorgias satisfaction survey by ID Get a satisfaction survey by id in Gorgias. Returns id, body_text (customer comment), created_datetime, customer_id, meta (additional data), score (1-5 satisfaction level), scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri.
• Create Create a Gorgias satisfaction survey Create a new satisfaction survey in Gorgias with required parameters customer_id and ticket_id. Returns id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri of the created survey.
• Update Update a Gorgias satisfaction survey by ID Update a satisfaction survey by id in Gorgias. Returns the updated survey including id, body_text, created_datetime, customer_id, meta, score, scored_datetime, sent_datetime, should_send_datetime, ticket_id, and uri.
• List List all Gorgias statistics Retrieve the data of a statistic by name in Gorgias. Requires name and filters. Returns data with axes and lines representing the statistic, along with label and legend fields describing the metric.
• Download Gorgias statistics download Download CSV-formatted data of a statistic in Gorgias. Requires name of the statistic and filters object. Returns CSV data for the specified statistic.
• List List all Gorgias voice calls List voice calls filtered by ticket_id in Gorgias. Returns id, integration_id, ticket_id, phone_number_id, external_id, provider, status, direction, phone_number_source, country_source, phone_number_destination, country_destination, duration, started_datetime, created_datetime, updated_datetime, initiated_by_agent_id, last_answered_by_agent_id, customer_id, has_voicemail, has_call_recording, summaries, termination_status, and queue_id fields.
• Get Get single Gorgias voice call by ID Get information about a specific voice call in Gorgias by id. Returns fields including id, integration_id, ticket_id, phone_number_id, external_id, provider, status, direction, phone_number_source, country_source, phone_number_destination, country_destination, duration, started_datetime, created_datetime, updated_datetime, initiated_by_agent_id, last_answered_by_agent_id, customer_id, has_voicemail, has_call_recording, termination_status, and queue_id.
• List List all Gorgias voice call recordings List voice call recordings in Gorgias filtered by optional call_id. Returns id, call_id, external_id, url, duration, type, created_datetime, deleted_datetime, error_code, and transcription_status for each recording.
• Get Get single Gorgias voice call recording by ID Get a voice call recording by id in Gorgias. Returns id, call_id, external_id, url, duration, type, created_datetime, deleted_datetime, error_code, and transcription_status fields.
• Delete Delete a Gorgias voice call recording by ID Delete a voice call recording by id in Gorgias. Returns no content if successful.
• List List all Gorgias voice call events List voice call events in Gorgias. Returns fields id, type, account_id, call_id, user_id, customer_id, created_datetime, and meta for each event.
• Get Get single Gorgias voice call event by ID Get information about a specific voice call event in Gorgias using id. Returns id, type, account_id, call_id, user_id, customer_id, created_datetime, and meta fields.
• List List all Gorgias widgets List all widgets in Gorgias. Returns id, context, created_datetime, deactivated_datetime, app_id, order, template (type, widgets), type, updated_datetime, and uri for each widget.
• Get Get single Gorgias widget by ID Get information about a specific widget in Gorgias. Requires id. Returns id, context (ticket, customer), created_datetime, deactivated_datetime, app_id, order, template (type and widgets), type, updated_datetime, and uri.
• Create Create a Gorgias widget Create a widget in Gorgias with required template and type. Returns id, context, created_datetime, deactivated_datetime, app_id, order, template, type, updated_datetime, and uri of the created widget.
• Update Update a Gorgias widget by ID Update a widget by id in Gorgias. Returns the updated widget including id, context, created_datetime, deactivated_datetime, app_id, order, template with type and widgets, type, updated_datetime, and uri.
• Delete Delete a Gorgias widget by ID Delete a widget by id in Gorgias. Returns no content on success.
• List List all Gorgias view items search List view's items for view with id in Gorgias. Returns items with fields including id, subject, customer info, assignee user and team, tags, status, priority, channel, and timestamps. Requires view_id and view object in body.
• Update Update a Gorgias ticket field value by ID Update a specific ticket's custom field value in Gorgias. Requires ticket_id and id. Returns field details including id, definition, label, and updated value in the response.

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