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Connectors / Helpdesk

Helpdesk MCP connectors for Claude, ChatGPT and Cursor

35+ Helpdesk connectors in the catalog, each behind the same governed MCP endpoint as everything else in Elaichi.

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https://api.elaichi.ai/mcp The same for every user.

  • Their own access. An agent never gets more than the person it acts for.

  • One connection, every client. Claude, ChatGPT, Cursor, any MCP client, and the Elaichi Agent.

The connectors

Helpdesk connectors in the catalog

Connect one and your whole team reaches it, each inside the access they already have, without anyone handling a credential.

38 connectors

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In practice

What teams do with Helpdesk connectors

Drawn from the connector pages in this category, so every line describes something one of these connectors actually does.

Support

  • Zoho Desk

    Catch a ticket up after a customer call

    Ask the agent to pull up the Zoho Desk ticket by its number, read the latest thread, and update the status, priority, or notes so the record matches what was just agreed on the phone.

  • TOPdesk

    Find every incident about the same problem

    When a printer, building, or application keeps coming up, list the open TOPdesk incidents that mention it and get a summary of what callers are reporting.

  • Zendesk

    Catch a ticket up after a call

    Tell the agent what the customer said on the phone and it adds the internal note, changes the status and sets the priority on the Zendesk ticket for you.

Operations

  • Kayako

    Trace a suspicious email to its source

    When a forwarded case looks off, pull up the original email exactly as it arrived in Kayako, trash it in bulk with the rest of the spam, and restore anything that was trashed by mistake.

  • Front

    Set up inboxes and teams for a new group

    When a new region or product line launches, create the Front inbox and team it needs and check which teammates belong to it.

  • Crisp

    Set up a new site inbox in minutes

    Create a Crisp website for a new brand or product site, check its settings, and remove old ones that are no longer in use.

Sales

  • Acquire

    Check a prospect's support history before a call

    Search Acquire contacts for the company you are about to speak with and read their recent cases, so you walk in knowing what has gone wrong and what was fixed.

  • Intercom

    Create the contact and company after a demo

    Add the new lead and their company to Intercom, fill in the fields you learned on the call, and tag them so the follow-up sequence picks them up.

  • Help Scout

    Check a prospect's support history

    Before a renewal or upsell call, pull the account's recent Help Scout conversations and see what they have been asking about.

Customer success

  • Freshdesk

    Read the whole thread before a renewal

    Pull the conversation history on a customer's tickets and get a short account of what went wrong and how it was resolved before you pick up the phone.

  • Zammad

    Check the SLA for an account

    Ask which SLA covers a given organization in Zammad and what response and update times it promises, so you can set expectations with the customer accurately.

  • Groove

    Catch up on a customer before a call

    Pull the customer's Groove record together with their past tickets and messages so you know their history before you dial.

Once it is connected

Things to ask

Each of these is answered against the access the person asking already has, in the Helpdesk account you connected.

  • Which Acquire cases are still open past two days?

    Acquire

  • List Ada knowledge sources with no articles updated recently.

    Ada

  • Show open Atomicwork requests by workspace this week.

    Atomicwork

  • Show open conversations from the last 24 hours.

    CM Mobile Service Cloud

  • Summarize unread Crisp conversations from the last 24 hours.

    Crisp

  • Summarize open Desk365 tickets raised this week

    Desk365

  • Show open eDesk tickets tagged urgent this week.

    eDesk

  • Show open Freshdesk tickets older than three days.

    Freshdesk

The tools

What an agent can call in Helpdesk

Connectors
35+

in the Helpdesk catalog

Tools
4,431

callable the moment you connect

Hosted sign-in
2

connect with nothing to register

Of those 4,431 tools, 11% delete something. Restricting an agent to reads is not a promise here, it is 1,841 tools admitted and the rest left out — and a restricted tool is never advertised to the model at all.

Read 42%
1,841 tools · list, get, search
Write 28%
1,234 tools · create, update, send
Delete 11%
476 tools · delete, remove, archive
Other 20%
880 tools · vendor-specific verbs

One endpoint

https://api.elaichi.ai/mcp

Every connector above answers here.

Every Helpdesk connector, by depth

Tool counts are what the connector exposes today; the split is what those tools do.

Hosted sign-in takes a partnership with each vendor, and more are in progress. Until one lands, Your own app means the connector works today — you register an OAuth app once and connect. API key and App credentials mean an admin pastes them once, with nothing to register.

Helpdesk connectors with tool counts split by read, write and delete
Connector Tools Read · write · delete Sign-in
Zoho Desk 650 Hosted
TOPdesk 441 API key
Zendesk 373 Your own app
Kayako 345 API key
Front 243 Your own app
Crisp 218 API key
Kustomer 168 API key
Freshdesk 161 API key
RingCentral Digital 149 API key
Acquire 148 API key
ManageEngine ServiceDesk Plus 127 Your own app
Gorgias 104 Your own app
Intercom 98 Your own app
Zammad 98 API key
Help Scout 91 Your own app
Podium 85 Your own app
HaloITSM 84 App credentials
Puzzel 84 App credentials
Tawk.to 80 API key
Groove 73 Your own app
Unthread 66 API key
Gladly 64 API key
Jitbit 64 API key
Pylon 55 API key
Superchat 48 API key
Ada 47 API key
Desk365 44 API key
eDesk 39 API key
Atomicwork 37 API key
Missive 32 API key
Tidio 30 API key
SolarWinds Service Desk 27 API key
Richpanel 19 API key
CM Mobile Service Cloud 14 API key
FuseDesk 13 API key
Rackspace 11 API key
HappyFox 1 API key
Plain Hosted

FAQ

Frequently asked questions

How many Helpdesk connectors does Elaichi have?

35+ Helpdesk connectors are in the catalog today, and the list grows as connectors are added. Each one arrives as a set of MCP tools an agent can call through https://api.elaichi.ai/mcp.

Can Claude, ChatGPT and Cursor all use Helpdesk connectors?

Yes. Elaichi exposes one organization-wide endpoint, https://api.elaichi.ai/mcp, and Claude, ChatGPT, Cursor or any MCP client connects to that same address with OAuth, while the Elaichi Agent reaches the same tools inside the app. Connecting a Helpdesk account once makes it reachable from every one of them.

Do Helpdesk connectors work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Helpdesk connectors are reached over the same MCP endpoint every client uses, so anything that speaks MCP can call them — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor and the Elaichi Agent. There is no per-client setup beyond pointing the client at https://api.elaichi.ai/mcp.

Do Helpdesk connectors need me to bring my own OAuth app?

Most do not. 2 of the Helpdesk connectors use Elaichi's hosted sign-in, with nothing to register. 28 connect with an API key or app credentials that an admin pastes once, with no app to register. 8 ask you to bring your own OAuth app: you register it once with the vendor and connect. Hosted sign-in for those is in progress, a vendor partnership at a time, and when one lands the only thing that changes is that the registration step goes away. Each connector's page says which it is before you start.

Can I stop an agent from writing to Helpdesk tools?

Yes. Tool restrictions apply at role and individual level, and a restricted tool is left out of the model's tool list and cannot be called. Read-only access to a Helpdesk connector is a matter of allowing the reads and leaving the writes out.

Whose access does an agent get on a shared Helpdesk connection?

The access of the person the agent is acting for, resolved against their current role on every call — not the access of whoever connected the account. A colleague can use a connection without ever seeing its credential.

Nearby

Teams that connect Helpdesk usually connect these too

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