Skip to content

Intercom MCP connector

The Intercom connector lets Claude, ChatGPT, Cursor, or any MCP client read and act on your Intercom conversations, contacts, and companies as the signed-in person, with every call recorded in an audit log.

  • How it connects. OAuth or API key. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect Intercom to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect Intercom once

  1. Open Connections, choose Add connection, and pick Intercom.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Supply your own Intercom app, then approve. Intercom needs an OAuth app you register yourself, so bring its client ID and secret. One person does this once for the organization.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

intercom
Intercom
Acquire
Ada
Atomicwork
CM Mobile Service Cloud
Crisp
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Intercom MCP connector for Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Intercom MCP connector for ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Intercom MCP connector for Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect Intercom to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Use cases

What teams do with Intercom through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • Support

    Catch up on a conversation before replying

    Ask for the full thread with a customer, get the gist of what has happened so far, and send a reply from your own Intercom seat without opening the inbox.

  • Support

    Route and close conversations in bulk

    Hand a batch of conversations to the right Intercom team, snooze the ones waiting on the customer, and close the ones that are done, all from one request.

  • Customer Success

    Prepare for a renewal call

    Pull the company record, the people attached to it, and their recent conversations so you walk into the call knowing what they have asked about lately.

  • Sales

    Create the contact and company after a demo

    Add the new lead and their company to Intercom, fill in the fields you learned on the call, and tag them so the follow-up sequence picks them up.

  • Operations

    Keep company and contact records clean

    Find contacts with missing or mismatched details, update them, and remove duplicate companies without paging through the Intercom admin one record at a time.

  • Product

    Find what customers are asking about

    Ask which open conversations mention a feature or a bug this week and get a plain summary, grouped by company, to bring to planning.

Try asking

  • “Which companies opened the most conversations last week?”
  • “List conversations tagged billing and still unassigned.”
  • “Show open conversation counts by Intercom team.”

See all 98 Intercom tools below

Compare

Elaichi vs Zapier MCP vs Composio for Intercom

All three can connect Intercom to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.

Elaichi compared with Zapier MCP and Composio for Intercom, by what to check
What to check Elaichi Zapier MCP Composio
Where the AI connects One address for the whole organization. https://api.elaichi.ai/mcp A server per member, created at sign-in. An MCP endpoint per team, or an SDK.
Control over Intercom tools Allow or restrict single Intercom tools, per role or user. App and action restrictions on the account. Role permissions, down to the action.
Record of calls One audit entry per Intercom call. A History tab of tool calls. A log of every tool call.
Single sign-on SAML or OIDC, plus SCIM, on Gold. SAML on Enterprise. SAML and OIDC on Enterprise.
Price $15 per user per month. 2 tasks per successful call. Billed per tool call.

Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.

Longer take: Zapier MCP alternative and when you don't need an MCP gateway.

AI tools

Intercom tools for your AI agents

98 tools are ready to call through Elaichi's MCP endpoint the moment you connect Intercom, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting Intercom gets you

6 screens from the product, each doing one job for your Intercom account.

The agent

Ask about conversations, get live answers.

Type a question in plain language and read it straight from Intercom records.

  • conversations
  • companies
  • admins
  • tags

Ask Elaichi to work across your apps.

Which companies opened the most conversations last week?

List conversations tagged billing and still unassigned.

Show open conversation counts by Intercom team.

Also runs in Claude, ChatGPT or Cursor

MCP clients

One Intercom endpoint, every MCP client.

Claude, ChatGPT and Cursor connect over OAuth, no SDK and no shared key.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emily Carter

• Connected 4 minutes ago
Cursor
M

Megan Brooks

• Connected 2 hours ago
ChatGPT
R

Ryan Hayes

• Connected Yesterday

Tool catalog

98 Intercom tools, no custom code.

Conversations, companies, admins, teams and tags, each with listed resources and methods.

  • List all Intercom teams
  • Get single Intercom team by ID
  • List all Intercom admins
  • Get single Intercom admin by ID
ElaichiTools
Tool Action Description
List all Intercom teams List Get a list of all teams in Intercom. Returns team objects including key fields such as team id, name, and description.
Get single Intercom team by ID Get Get details of a specific team in Intercom by id. Returns the team's information including an array of admins belonging to the team.
List all Intercom admins List Get a list of admins in Intercom. Returns the admins array containing admin objects associated with the workspace.
Get single Intercom admin by ID Get Get details of a single admin in Intercom by id. Returns admin fields including unique identifier and other admin details.
Intercom admins me Action Get information about the currently authorised admin in Intercom. Returns admin details and embedded app object. Note: Do not accept sign-ins from users with unverified email addresses due to security risks.

Toolboxes

Every team gets its own toolbox.

Support, success and ops each see only the Intercom tools they need.

  • Support
  • Customer success
  • Support ops
  • Knowledge
ElaichiToolboxes
Name Source template Tools Created

Support toolbox

Intercom · conversations and replies

Intercom starter 18 Mar 4, 2026

Customer success toolbox

Intercom · companies and contacts

— 9 Mar 2, 2026

Support ops toolbox

Intercom · teams and admins

— 24 Feb 27, 2026

Knowledge toolbox

Intercom · articles and tags

Intercom starter 6 Feb 19, 2026

Sales toolbox

Intercom · leads and companies

— 31 Jan 30, 2026

Product toolbox

Intercom · conversation tags and feedback

— 12 Jan 22, 2026

Shared connections

Teammates use Intercom without a credential.

See who connected each workspace and how many teams and members share it.

  • Support EMEA
  • Support US
  • Customer success
  • Sales
ElaichiConnections
Connection Scope Status Access
IN

Intercom (Support EMEA)

Connected by Emily Carter

Personal • Active 1 team · 6 members
IN

Intercom (Support US)

Connected by Jake Morgan

Organization • Active 3 teams · 24 members
IN

Intercom (Customer success)

Connected by Megan Brooks

Organization • Active 2 teams · 11 members
IN

Intercom (Sales)

Connected by Tyler Reed

Personal • Needs re-auth 1 team · 3 members
IN

Intercom (Onboarding)

Connected by Ryan Hayes

Personal • Active Not shared
IN

Intercom (Billing)

Connected by Ashley Parker

Personal • Active 2 teams · 9 members

Audit log

Every Intercom call has a name on it.

When, who, what happened, type and resource, appended and never edited.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM

E

Emily Carter

emily.carter@northwind.io

Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM

J

Jake Morgan

jake.morgan@northwind.io

Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM

M

Megan Brooks

megan.brooks@northwind.io

Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM

T

Tyler Reed

tyler.reed@northwind.io

Intercom Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM

R

Ryan Hayes

ryan.hayes@northwind.io

Intercom Conversations Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM

A

Ashley Parker

ashley.parker@northwind.io

Intercom Conversations List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule fires and the digest ships.

Six steps fetch Intercom conversations, group them, draft a digest, await approval, post back.

Intercom digest

Run 418 · started 2 minutes ago · on behalf of Emily Carter

  1. ✓

    Schedule

    Every weekday at 8:00 AM

    0.2s
  2. ✓

    Fetch conversations

    Intercom

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s
  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve
  6. Post the digest

    Intercom

    Queued

Collections and dashboards

Intercom numbers arrive before anyone asks.

Four metrics, 14 days of conversations created, and a team breakdown, computed on schedule.

Intercom health

Refreshed 4 minutes ago · every 15 minutes · from the conversations collection

Live

Conversations

1,284 ↓ 12%

Companies

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Conversations created

Last 14 days

By team

Share of activity

Support EMEA 34%

Support US 27%

Customer success 21%

Sales 18%

FAQ

Frequently asked questions

How do I connect Intercom to Claude?

First, in Elaichi, choose Intercom and register an OAuth application inside your Intercom workspace, then paste that app's client ID and secret into Elaichi once; an API key works too if you prefer. Second, in Claude go to Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp. Each person then signs in to Intercom with their own login, and nobody else on the team ever needs to see that client ID or secret again.

Does Intercom work with ChatGPT and Cursor as well as Claude?

Yes. Once Intercom is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, is what you add to Claude, ChatGPT, Cursor, any other MCP client, and the Elaichi Agent. You connect Intercom once and every client picks it up.

What can an AI agent actually do with my Intercom data?

With Intercom connected, an agent can read and summarize conversations, reply to a customer, assign or close conversations, and start a new one. It can look up, create, update, and delete contacts and companies, apply and manage tags, and see which admins and teams exist in your workspace. Because Intercom exposes many actions, short concrete asks such as "reply to the open conversation with Acme" work better than long paragraphs.

Does connecting Intercom give the AI everything in my workspace?

No. Access follows the person who signed in, so an agent working through Intercom sees only the conversations, contacts, and companies that person's Intercom seat already allows. Elaichi can narrow that further with restrictions, and it can never widen it beyond what Intercom itself grants.

Can my team share one Intercom connection?

Yes. One person connects Intercom in Elaichi and shares it with a team, and nobody else has to handle the client ID, secret, or API key. Each teammate still signs in to Intercom as themselves, so every reply and record change in the audit log carries the right person's name.

Can I stop an agent from deleting or changing things in Intercom?

Yes. Restrictions in Elaichi work per action, so you can allow reading Intercom conversations and contacts while blocking replies, updates, or deletes of contacts and companies. A blocked action is never shown to Claude, ChatGPT, or Cursor at all, so no prompt, however worded, can reach it.

What happens to an Intercom connection when someone leaves?

Offboarding a person in Elaichi ends their access to Intercom through every connected client immediately. If they were using a shared Intercom connection, it keeps working for everyone else on the team. When you eventually want Intercom gone entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor, and every other client at the same time.

Does the Intercom MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Intercom is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

Is Elaichi an alternative to Zapier MCP for Intercom?

Yes. Both let Claude, ChatGPT or Cursor use Intercom. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Intercom call.

How is Elaichi different from Composio for Intercom?

Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Intercom: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.

Put Intercom in front of your team

14 days on Gold, no credit card. Connect it once and pick what each team can call.

Works with
Claude ChatGPT Cursor and any other MCP client, or the Elaichi Agent.
When the trial ends
Nothing is deleted. Connections, roles and the audit log stay where they are, so subscribing picks up exactly where you left off.