Zoho Desk MCP connector

• List List all Zoho Desk tickets List tickets in Zoho Desk. Returns ticketNumber, subject, dueDate, departmentId, channel, isRead, responseDueDate, contact details, createdTime, id, department, email, customerResponseTime, threadCount, team, priority, assigneeId, commentCount, webUrl, teamId, assignee, isSpam, status fields in the response.
• Get Get single Zoho Desk ticket by ID Get a ticket by id in Zoho Desk. Returns fields including id, subject, status, priority, description, createdTime, modifiedTime, contact info, assignee info, department, team, and ticketNumber.
• Create Create a Zoho Desk ticket Create a ticket in Zoho Desk with required parameters subject and departmentId. The response includes id, ticketNumber, subject, status, priority, dueDate, assigneeId, contactId, email, phone, description, category, subCategory, resolution, language, channel, classification, createdTime, modifiedTime, and webUrl.
• Update Update a Zoho Desk ticket by ID Update a ticket by id in Zoho Desk. Returns fields including entitySkills (skill IDs mapped), modifiedTime (last update), ticketNumber, status, subject, dueDate, departmentId, channel, description, language, resolution, sharedDepartments, email, priority, assigneeId, phone, webUrl, category, and status.
• Delete Delete a Zoho Desk ticket by ID Move tickets to the Recycle Bin in Zoho Desk. Requires ticketIds as a list of ticket IDs to move. Returns no content on success.
• Get Zoho Desk tickets get by number Get tickets by searching with parameters such as subject in Zoho Desk. Returns fields including id, ticketNumber, subject, status, priority, assigneeId, contactId, accountId, productId, departmentId, createdTime, modifiedTime, dueDate, email, phone, category, channel, and custom fields.
• Delete Zoho Desk tickets delete spam tickets Delete spam tickets by providing ticketIds in Zoho Desk. Returns success status, id, and error details for each ticket deleted. Maximum 50 ticketIds allowed.
• Merge Zoho Desk tickets merge two tickets Merge two tickets by providing the id of the ticket to merge into and a list of ticket ids to merge. Returns the merged ticket with fields like id, ticketNumber, subject, status, priority, contactId, assigneeId, category, subCategory, description, dueDate, language, email, phone, entitySkills, resolution, classification, channel, createdTime, modifiedTime, and custom fields.
• Move Zoho Desk tickets move ticket Move a ticket by id to a different department or forum sub-category in Zoho Desk. Provide departmentId or forumId in the request body. The response confirms the move operation.
• Action Zoho Desk tickets split tickets Split a ticket thread into a new ticket in Zoho Desk using ticket id and thread_id. Returns the new ticket's id, ticketNumber, subject, status, priority, assigneeId, createdTime, and webUrl.
• Update Zoho Desk tickets bulk update tickets Bulk update tickets by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns status of the update operation.
• Action Zoho Desk tickets closed many tickets Close multiple tickets by providing a list of ticket ids in Zoho Desk. Returns status of the close operation for the specified tickets.
• Action Zoho Desk tickets mark as read Mark a ticket as read by the user in Zoho Desk. Requires ticket id. The response confirms the ticket has been marked as read.
• Action Zoho Desk tickets mark as unread Mark a ticket as unread by the user in Zoho Desk. Requires ticket id. Returns no content on success.
• Action Zoho Desk tickets mark ticket as spam Mark tickets as spam in Zoho Desk using ids and isSpam. Returns confirmation of spam status update for specified tickets.
• Action Zoho Desk tickets empty spam tickets Empty spam tickets for a specified department in Zoho Desk. Requires departmentId. The response confirms the operation with status 202.
• Action Zoho Desk tickets ticket history Get ticket history for ticket with id in Zoho Desk. Returns events with actor details, eventTime, eventName, source, and eventInfo showing changes in ticket properties.
• Execute Zoho Desk tickets execute skill based assignment Execute skill-based assignment for a ticket in Zoho Desk using ticket id. Returns isAssigned indicating assignment status, newAssignee details including id, name, email, and team information with id and name.
• Action Zoho Desk tickets recalculate skills Recalculate skills for a ticket in Zoho Desk using id. Returns skillsInfo array with skillName, skillId, skillTypeName, weightage, and mappingType, plus modifiedTime and modifiedBy fields.
• Action Zoho Desk tickets suggest relevant articles for ticket Get relevant help articles for a ticket in Zoho Desk using ticket id. Returns articles with fields like id, title, summary, createdTime, modifiedTime, status, category, and URLs for portal and web access.
• Action Zoho Desk tickets map articles to tickets Map articles to a specific ticket in Zoho Desk using ticket id and an array of article ids. Returns no content on success.
• List List all Zoho Desk threads List all threads for a ticket in Zoho Desk using ticket id. Returns thread id, author info, createdTime, status, direction, visibility, attachmentCount, and contentType.
• Get Get single Zoho Desk thread by ID Get a single thread by id and ticket_id in Zoho Desk. Returns fields including content, plainText, author (name, email), createdTime, attachments (name, size, href), and visibility.
• Get Zoho Desk threads get latest thread Get the latest thread of a ticket in Zoho Desk using ticket id. Returns fields like id, summary, content, author details, channel, attachments, createdTime, and status. Note response varies by channel.
• List List all Zoho Desk conversations List conversations for a ticket in Zoho Desk using id. Returns conversation summary, author details, type, createdTime, and id fields.
• List List all Zoho Desk ticket attachments List files attached to a ticket in Zoho Desk using ticket id. Returns attachment id, name, size, createdTime, isPublic status, href for content, and creator details if included.
• Create Create a Zoho Desk ticket attachment Create a ticket attachment in Zoho Desk using ticket id. Returns id, name, size, creatorId, createdTime, isPublic, and href of the attachment.
• Update Update a Zoho Desk ticket attachment by ID Update a ticket attachment's properties in Zoho Desk using ticket id and attachment id. Returns updated attachment details including isPublic status.
• Delete Delete a Zoho Desk ticket attachment by ID Delete a ticket attachment by ticket_id and id in Zoho Desk. No content is returned in the response.
• List List all Zoho Desk accessible organizations Get accessible organizations using the current OAuth token in Zoho Desk. Returns organization details including id, companyName, city, country, edition, isAdminInOrg, portalName, and primaryContact.
• List List all Zoho Desk ticket comments List ticket comments for ticket id in Zoho Desk. Requires limit parameter. Returns comment id, commentedTime, content, contentType, isPublic, commenter details, and mentions.
• Get Get single Zoho Desk ticket comment by ID Get ticket comment by ticket_id and id in Zoho Desk. Returns fields like id, content, plainText, commenter details, attachments, mentions, commentedTime, modifiedTime, isPublic, and contentType.
• Create Create a Zoho Desk ticket comment Create a comment on a ticket in Zoho Desk with id. Returns comment id, content, contentType, isPublic, commentedTime, commenter details, and attachments info.
• Update Update a Zoho Desk ticket comment by ID Update ticket comment with id in Zoho Desk. Returns fields: modifiedTime, attachments (id, name, size, href), commentedTime, isPublic, contentType, commenterId, content, and commenter details (name, email, roleName).
• Delete Delete a Zoho Desk ticket comment by ID Delete a ticket comment using ticket_id and id in Zoho Desk.
• Get Get single Zoho Desk user by ID Get details of a specific user in Zoho Desk by id. Returns fields including lastAccessedTime, photoURL, contactId, contact (webUrl, name, id), name, label (preferences, name, id, logoUrl), type, email (emailAddress, isVerified, isPrimary), and status.
• Update Update a Zoho Desk user by ID Update details of user with id in Zoho Desk. Returns fields id, name, contactId, email (emailAddress, isPrimary, isVerified), status, type, photoURL, lastAccessedTime, and label (id, name, preferences) in response.
• List List all Zoho Desk agents List agents in Zoho Desk. Returns fields including id, name, emailId, status, rolePermissionType, isConfirmed, profileId, roleId, and associatedDepartmentIds.
• Get Get single Zoho Desk agent by ID Get details of an agent in Zoho Desk by id. Returns fields including name, emailId, role, profile, associatedDepartments, associatedChatDepartments, phone, status, and aboutInfo.
• Create Create a Zoho Desk agent Create an agent in Zoho Desk with required parameters emailId, lastName, associatedDepartmentIds, and rolePermissionType. Returns fields including id, name, emailId, roleId, profileId, status, and isConfirmed.
• Update Update a Zoho Desk agent by ID Update agent details by id in Zoho Desk. Returns lastName, firstName, phone, rolePermissionType, associatedDepartmentIds, associatedChatDepartmentIds, emailId, langCode, timeZone, countryCode, channelExpert, aboutInfo, status, and id.
• Get Zoho Desk agents get agent by agent ID Get details of agents by agentIds in Zoho Desk. Returns fields id, firstName, lastName, emailId, roleId, profileId, photoURL, and zuid. Maximum 50 agentIds allowed.
• Activate Zoho Desk agents activate agents Activate agents by providing a list of agentIds in Zoho Desk. Returns no content on success.
• Deactivate Zoho Desk agents deactivate agent Deactivate an agent by id in Zoho Desk. Returns no content on success.
• Action Zoho Desk agents reinvite unconfirmed agent Send reinvitation mails to unconfirmed agents in Zoho Desk. Requires agentIds list. Returns no content on success.
• Delete Zoho Desk agents delete unconfirmed agents Delete unconfirmed agents in Zoho Desk by providing a list of agentIds. Returns no content on success.
• Delete Delete a Zoho Desk agent by ID Delete a confirmed agent by id in Zoho Desk. Optional parameters anonymizedName and isAnonymize control the agent's anonymization in the help desk. Returns no content on success.
• Action Agents schedule reassignment for deactivated or deleted agents Schedule reassignment of tickets, tasks, and automations from the agent identified by id to other agents within the same department in Zoho Desk. Returns no content on success.
• Action Zoho Desk agents anonymize deleted agent Anonymize deleted agent by id in Zoho Desk. Returns no content on success.
• Action Zoho Desk agents agents count Get agents count filtered by status, isConfirmed, and includeLightAgent in Zoho Desk. Returns count of agents matching the criteria.
• Action Zoho Desk agents agents by profile List agents by profile_id in Zoho Desk. Returns agents' id, firstName, lastName, emailId, photoURL, roleId, profileId, and zuid. Optional filters: active and confirmed.
• Action Zoho Desk agents agents by role List agents mapped to a specific role in Zoho Desk. Requires role_id. Returns associatedAgents array containing agent IDs.
• List List all Zoho Desk profiles List user profiles in Zoho Desk. Returns id, name, description, type, isVisible, default status, and detailed permissions for each profile.
• Get Get single Zoho Desk profile by ID Get details of a specific profile in Zoho Desk by id. Returns fields including id, name, description, type, isVisible, default status, and detailed permissions for various modules.
• Update Update a Zoho Desk profile by ID Update profile by id in Zoho Desk. Returns updated profile fields including id, name, description, isVisible, type, and detailed permissions for modules like reports, tickets, comments, social, contracts, community, products, agents, kbCategory, setup, financeInteg, accounts, timeEntry, contacts, and tasks.
• Delete Delete a Zoho Desk profile by ID Delete a profile by id in Zoho Desk and transfer its agents to the profile specified by transferToProfileId. Returns no content on success.
• Action Zoho Desk profiles my profile Get profile details of the currently logged in user in Zoho Desk. Returns id, name, description, type, isVisible, default status, and detailed permissions for various modules.
• Action Zoho Desk profiles light agent profile Get the light agent profile in Zoho Desk. Returns fields including id, name, description, type, isVisible, and detailed permissions for CRM, reports, tickets, comments, social, mobileapp, contracts, community, products, agents, kbCategory, setup, financeInteg, accounts, timeEntry, contacts, and tasks.
• List List all Zoho Desk teams List teams from all associated departments in Zoho Desk. Returns id, name, description, departmentId, logoUrl, and agents for each team.
• Get Get single Zoho Desk team by ID Get details of a team in Zoho Desk by id. Returns fields including rolesWithSubordinates, departmentId, roles, name, description, derivedAgents, id, subTeams, logoUrl, and agents.
• Create Create a Zoho Desk team Create a team with name and departmentId in Zoho Desk. Returns id, name, description, departmentId, roles, rolesWithSubordinates, agents, derivedAgents, subTeams, and logoUrl of the created team.
• Update Update a Zoho Desk team by ID Update team details by id in Zoho Desk. Returns updated fields: rolesWithSubordinates, departmentId, roles, name, description, derivedAgents, id, subTeams, logoUrl, and agents.
• Delete Delete a Zoho Desk team by ID Delete a team by id in Zoho Desk. Requires ticketNewTeam, ticketNewAgent, taskNewTeam, and taskNewAgent to reassign open tickets and tasks. Tickets can be reassigned to null, but tasks require at least one valid reassignment. Response confirms deletion.
• List List all Zoho Desk accounts List accounts in Zoho Desk. Returns fields including id, accountName, email, phone, website, createdTime, webUrl, zohoCRMAccount.id, and customerHappiness percentages.
• Get Get single Zoho Desk account by ID Get account details by id in Zoho Desk. Returns fields including accountName, country, industry, email, phone, owner (with firstName, lastName, id), and webUrl.
• Create Create a Zoho Desk account Create an account with accountName in Zoho Desk. Returns fields including id, accountName, phone, ownerId, associatedSLAIds, createdTime, modifiedTime, and webUrl.
• Update Update a Zoho Desk account by ID Update details of an existing account in Zoho Desk using id. Returns fields including accountName, phone, ownerId, associatedSLAIds, modifiedTime, createdTime, and webUrl.
• Delete Delete a Zoho Desk account by ID Delete accounts by moving them to the Recycle Bin in Zoho Desk. Requires accountIds list containing IDs of the accounts to move.
• Merge Zoho Desk accounts merge accounts Merge two or more accounts in Zoho Desk using id and ids. Returns merged account details including country, website, code, custom fields (cf), accountName, industry, phone, state, fax, email, createdTime, modifiedTime, ownerId, and zohoCRMAccount id.
• Action Zoho Desk accounts accounts count Get accounts count with required parameter viewId. Returns the total number of accounts or those starting with a specified letter. Response includes count field representing the number of accounts in Zoho Desk.
• Update Zoho Desk accounts update many accounts Update multiple accounts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success status, id, and errors for each account updated. Maximum 50 ids allowed.
• List List all Zoho Desk contacts List contacts in Zoho Desk. Returns fields including id, firstName, lastName, email, phone, mobile, photoURL, webUrl, createdTime, isSpam, isEndUser, accountId, and customerHappiness percentages.
• Get Get single Zoho Desk contact by ID Get a single contact by id in Zoho Desk. Returns fields including firstName, lastName, email, phone, owner (id, firstName, lastName), createdTime, modifiedTime, and customerHappiness percentages.
• Create Create a Zoho Desk contact Create a contact with lastName in Zoho Desk. Returns fields including id, lastName, firstName, email, phone, mobile, city, state, country, zip, description, title, type, ownerId, accountId, language, createdTime, modifiedTime, and social IDs.
• Update Update a Zoho Desk contact by ID Update details of an existing contact in Zoho Desk using id. Returns fields including lastName, modifiedTime, country, secondaryEmail, city, description, language, ownerId, type, title, twitter, street, createdTime, state, id, customerHappiness, email, zip, cf, facebook, mobile, accountId, firstName, phone, webUrl, isDeleted, isTrashed, isFollowing, isAnonymous, isSpam, photoURL, and zohoCRMContact.
• Delete Delete a Zoho Desk contact by ID Move contacts to trash in Zoho Desk. Requires contactIds array in the request body. Returns no content on success.
• Action Zoho Desk contacts contacts count Get the count of contacts filtered by viewId in Zoho Desk. Returns the total number of contacts matching the custom view. The response includes the count field representing the number of contacts.
• Update Zoho Desk contacts update many contacts Update multiple contacts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success status, id, and errors for each contact updated.
• Merge Zoho Desk contacts merge contacts Merge two or more contacts by specifying ids in Zoho Desk. Requires ids array. Returns merged contact fields including id, firstName, lastName, email, phone, accountId, language, createdTime, modifiedTime, photoURL, zohoCRMContact, customerHappiness, and custom fields.
• Action Zoho Desk contacts mark contact as spam Mark contacts as spam using Zoho Desk. Requires ids (list of contact ids) and isSpam (boolean) to mark or unmark contacts as spam. Returns success status, id, and errors if any for each contact.
• Action Zoho Desk contacts contacts by ID Get details of specific contacts by ids in Zoho Desk. Requires ids parameter with up to 20 contact ids. Returns id, firstName, lastName, email, phone, mobile, accountId, createdTime, photoURL, webUrl, isAnonymous, isEndUser, isSpam, zohoCRMContact, and customerHappiness fields.
• List List all Zoho Desk ticket tags List ticket tags for a specific department_id in Zoho Desk. Returns fields id, name, ticketCount, and tagType for each tag.
• Create Create a Zoho Desk ticket tag Associate tags to a ticket in Zoho Desk using ticket id. Returns tag name, tagType, and id for each associated tag.
• Delete Delete a Zoho Desk ticket tag by ID Dissociate tags from a ticket in Zoho Desk using ticket id and a list of tag names. Returns status 200 on success.
• Action Zoho Desk ticket tags replace specified tags Replace the specified tag using tag_id and id in Zoho Desk. Returns no content on success.
• Action Zoho Desk ticket tags ticket tags List tags for a ticket in Zoho Desk using ticket id. Returns tag id, name, and tagType for each tag associated with the ticket.
• Action Zoho Desk ticket tags tickets by tags List tags associated with a ticket in Zoho Desk using ticket id. Returns tag name, tagType, and id for each tag.
• List List all Zoho Desk tickets search Search tickets in Zoho Desk using parameters like subject with wildcard search. Returns fields including id, ticketNumber, subject, status, priority, assigneeId, contactId, accountId, productId, email, phone, category, createdTime, modifiedTime, dueDate, and channel.
• List List all Zoho Desk search Search tickets in Zoho Desk using query parameters. Returns matching tickets with fields like id, subject, status, and modifiedTime. Requires at least 3 characters in the search string.
• List List all Zoho Desk tasks List tasks with optional filters like departmentId. Returns fields such as id, subject, status, priority, dueDate, createdTime, assignee details, and webUrl in Zoho Desk.
• Get Get single Zoho Desk task by ID Get task by id in Zoho Desk. Returns fields including subject, description, status, priority, dueDate, createdTime, modifiedTime, assignee, creator, contact, ticket, and team.
• Create Create a Zoho Desk task Create a task with departmentId and subject in Zoho Desk. Returns id, subject, departmentId, dueDate, priority, status, ticketId, createdTime, modifiedTime, creatorId, ownerId, description, category, isSpam, webUrl, and modifiedBy details.
• Update Update a Zoho Desk task by ID Update task details by id in Zoho Desk. Returns fields including modifiedTime, subject, departmentId, dueDate, creatorId, description, ownerId, priority, webUrl, createdTime, id, isSpam, category, ticketId, and status.
• Delete Delete a Zoho Desk task by ID Delete tasks by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of task IDs to delete. Response returns HTTP 204 No Content on success.
• Action Zoho Desk tasks tasks count Get the number of tasks for a specified viewId and departmentId in Zoho Desk. Returns the count field indicating the total tasks.
• Update Zoho Desk tasks update many tasks Update multiple tasks by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns success status, id, and errors if any for each task updated.
• List List all Zoho Desk me Get information about the currently logged in agent in Zoho Desk. Returns fields including id, name, emailId, role, profile, associatedDepartments, associatedChatDepartments, and status.
• Get Get single Zoho Desk organization favicon by ID Get the favicon for an organization in Zoho Desk using organization id. Returns the favicon image with optional fileSize parameter to specify image size (THUMBNAIL or ACTUAL).
• Update Update a Zoho Desk organization favicon by ID Update organization favicon for organization_id in Zoho Desk. Returns faviIconURL with the updated favicon URL. Maximum file size 2 MB; allowed extensions .jpg, .png, .gif, .jpeg, .ico.
• Delete Delete a Zoho Desk organization favicon by ID Delete the favicon for an organization in Zoho Desk. Requires organization id. Returns no content on success.
• Get Get single Zoho Desk organization logo by ID Get the logo for an organization in Zoho Desk using organization id. Returns the logo image file with size specified by fileSize parameter.
• Update Update a Zoho Desk organization logo by ID Update organization logo for organization_id in Zoho Desk. Returns companyLogoURL with the new logo URL. Logo must be an image file (.jpg, .png, .jpeg) max 2 MB.
• Delete Delete a Zoho Desk organization logo by ID Delete the logo for an organization in Zoho Desk. Requires organization_id. Returns no content on success.
• Get Get single Zoho Desk agent photo by ID Get agent photo by id and org_id in Zoho Desk. Returns the profile photo image file with size specified by fileSize parameter (THUMBNAIL or ACTUAL).
• Update Update a Zoho Desk agent photo by ID Upload the profile photo for the currently logged in agent in Zoho Desk. Requires uploading an image file named userPhoto with max size 500KB and extensions .jpg, .png, .gif, or .jpeg. Returns photoURL of the uploaded photo.
• Delete Delete a Zoho Desk agent photo by ID Delete the profile photo of the currently logged in agent in Zoho Desk. Returns no content on success.
• Get Get single Zoho Desk preference by ID Get preferences of the currently logged in agent in Zoho Desk. Returns fields like namePattern, articleAutoSuggestion, keyBoardShortcuts, pinAllAccounts, outBoxDelayTime, collapseSidePanel, pinAllTickets, ticketConversationView, contactsView, accountsView, pinAllContacts, ticketsView, datePattern, defaultSendBehavior, currentDepartment, timeFormat, outBoxDelay, pinAllDashboards, loginLandingPage, loadGettingStartedPage, and pinAllReports.
• Update Update a Zoho Desk preference by ID Update the preferences of the currently logged in agent in Zoho Desk. Returns no content on success. Preferences include namePattern and currentDepartment among others.
• List List all Zoho Desk profile permissions Get profile permissions for the currently logged in user in Zoho Desk. Returns permissions for crmInteg, reports, tickets, comments, social, mobileapp, contracts, community, products, agents, kbCategory, setup, financeInteg, accounts, timeEntry, contacts, and tasks.
• List List all Zoho Desk roles List roles in Zoho Desk. Returns fields including id, name, description, isDefault, isVisible, reportsTo, shareDataWithPeers, and immediateSubRoles.
• List List all Zoho Desk departments List departments with optional filters isEnabled and chatStatus in Zoho Desk. Returns fields including id, name, description, chatStatus, isEnabled, isDefault, and createdTime.
• Get Get single Zoho Desk department by ID Get details of a department by id in Zoho Desk. Returns fields including isAssignToTeamEnabled, chatStatus, hasLogo, isVisibleInCustomerPortal, creatorId, description, associatedAgentIds, isDefault, isEnabled, name, createdTime, id, and nameInCustomerPortal.
• Update Update a Zoho Desk department by ID Update department details by id in Zoho Desk. Returns fields: isAssignToTeamEnabled (team assignment status), chatStatus, hasLogo, isVisibleInCustomerPortal (visibility in help center), creatorId, description, associatedAgentIds, isDefault, isEnabled, name, createdTime, id, and nameInCustomerPortal.
• Disable Zoho Desk departments disable department Disable a department by id in Zoho Desk. Optionally move agents and emails to a new department using agentNewDepartment and emailNewDepartment. Returns no content on success.
• Create Create a Zoho Desk department Create a department with name and associatedAgentIds in Zoho Desk. Returns id, name, description, associatedAgentIds, isVisibleInCustomerPortal, isAssignToTeamEnabled, creatorId, isDefault, isEnabled, chatStatus, hasLogo, createdTime, and nameInCustomerPortal.
• Duplicate Zoho Desk departments check duplicate departments Get check for duplicate departments by departmentName in Zoho Desk. Returns isDepartmentNameExist indicating if the department name already exists.
• Action Zoho Desk departments department count Get the number of departments in Zoho Desk. Supports filtering by isEnabled. Returns count indicating total departments matching criteria.
• Action Zoho Desk departments fetch multiple departments Get details of departments by departmentIds in Zoho Desk. Returns fields including id, name, description, chatStatus, isEnabled, isDefault, hasLogo, creatorId, createdTime, and nameInCustomerPortal. Max 50 IDs allowed.
• List List all Zoho Desk department agents List agents in a department in Zoho Desk using department_id. Returns agent id, name, emailId, status, isConfirmed, aboutInfo, and channelExpert fields.
• Create Create a Zoho Desk department agent Associate agents to a department in Zoho Desk using department id and agentIds. Returns no content on success.
• Delete Delete a Zoho Desk department agent by ID Dissociate agents from a department in Zoho Desk using department id and agentIds. Returns no content on success.
• Get Get single Zoho Desk department logo by ID Get department logo by id in Zoho Desk. Returns the logo image file with size specified by fileSize parameter (THUMBNAIL or ACTUAL).
• Update Update a Zoho Desk department logo by ID Upload department logo for department with id in Zoho Desk. Requires a single image file (jpg, png, gif, jpeg) up to 2MB. Returns no content on success.
• Delete Delete a Zoho Desk department logo by ID Delete department logo for the department identified by id in Zoho Desk. Returns no content on success.
• List List all Zoho Desk channels List configured channels in Zoho Desk. Returns fields including code, name, type, photoURL, departmentId, externalId, mappedIntegration, replyConfig, and acceptsReplies.
• List List all Zoho Desk archived tickets Get archived tickets list for a given department in Zoho Desk. Requires department_id. Returns ticketNumber, status, subject, isArchived, dueDate, createdTime, id, email, contactId, threadCount, assigneeId, commentCount, accountId, phone, webUrl, and status fields.
• List List all Zoho Desk associated tickets List associated tickets in Zoho Desk with optional filters like from, limit, departmentId, assignee, status, follower, commenter, sharedDepartmentId, isShared, receivedInDays, and include. Returns ticketNumber, subject, dueDate, departmentId, channel, status, priority, assignee details, contact info, createdTime, id, webUrl, and other ticket metadata.
• Get Get single Zoho Desk ticket resolution by ID Get ticket resolution details for ticket with id in Zoho Desk. Returns modifiedTime, author details (firstName, lastName, photoURL, id, email), and content of the resolution.
• Update Update a Zoho Desk ticket resolution by ID Update ticket resolution for ticket with id in Zoho Desk. Returns modifiedTime, author details (firstName, lastName, photoURL, id, email), and content of the resolution.
• Delete Delete a Zoho Desk ticket resolution by ID Delete a resolution for a ticket in Zoho Desk. Requires ticket id. Returns no content on success.
• Action Zoho Desk ticket resolution resolution history Get resolution history of a ticket in Zoho Desk using id. Returns modifiedTime, author details (firstName, lastName, photoURL, id, email), and content of each resolution entry.
• Get Get single Zoho Desk ticket metric by ID Get ticket metrics for a ticket in Zoho Desk using id. Returns firstResponseTime, reassignCount, outgoingCount, threadCount, totalResponseTime, responseCount, agentsHandled (agentId, agentName, handlingTime), resolutionTime, stagingData (status, handledTime), and reopenCount.
• List List all Zoho Desk ticket queue view count Get the number of tickets in a specific view in Zoho Desk. Requires viewId and departmentId. Returns count representing the number of tickets in the view.
• List List all Zoho Desk agents tickets count List all agentsTicketsCount with optional departmentId or agentIds in Zoho Desk. Returns agentId, onholdCount, dueIn1HrCount, overDueCount, channel, isOnline, and openCount for each agent.
• Get Get single Zoho Desk original mail content by ID Get original mail content including headers for a specific thread in a ticket in Zoho Desk. Requires ticket_id and thread_id. Response includes date, returnPath, subject, messageId, from, to, and content fields.
• Create Create a Zoho Desk reply via integrated custom channel Send reply to a ticket in Zoho Desk using ticket id. Returns fields including summary, content, author details, channel, createdTime, id, status, and direction.
• Create Create a Zoho Desk email reply Send an email reply to a ticket in Zoho Desk using ticket id. Required fields include content and fromEmailAddress. Response returns fields like summary, attachments, author, channel, content, isForward, hasAttach, createdTime, id, to, fromEmailAddress, contentType, status, and direction.
• Create Create a Zoho Desk facebook reply Draft a Facebook reply for a ticket in Zoho Desk using ticket id. Returns summary, content, author details, createdTime, status, and actions available on the draft reply.
• Create Create a Zoho Desk twitter reply Send a Twitter reply to a ticket in Zoho Desk using ticket id. Returns summary, author details, channel, createdTime, id, status, and direction in the response.
• Create Create a Zoho Desk forum reply Create a forum reply for a ticket in Zoho Desk using ticket id. Returns fields including summary, content, author details, visibility, channel, createdTime, id, and status.
• List List all Zoho Desk contact profiles Get contact profiles for contact with id in Zoho Desk. Returns profiles with fields id, name, displayName, photoURL, channel, and source details including appName, permalink, and appPhotoURL.
• List List all Zoho Desk contact tickets List tickets for a specific contact in Zoho Desk using contact id. Returns ticketNumber, status, subject, dueDate, departmentId, channel, createdTime, id, priority, assigneeId, accountId, phone, webUrl, isSpam, and assignee details.
• List List all Zoho Desk contact products List products associated with a specific contact in Zoho Desk. Requires contact id. Returns product id, productName, unitPrice, and productCode fields.
• Create Create a Zoho Desk contact product Associate or dissociate products with a contact in Zoho Desk using contact id, product ids, and associate flag. Returns success status, product id, and errors if any for each product.
• List List all Zoho Desk contact statistics Get overall statistics of a contact in Zoho Desk using id. Returns fields including firstResponseTime, openTickets, totalTickets, customerHappiness (badCount, goodCount, okCount), closedTickets, and channelWiseCount.
• Get Get single Zoho Desk contact history by ID Get ticket history of a contact in Zoho Desk using contact id. Returns ticketNumber, statusType, subject, author details, departmentId, webUrl, eventTime, operation, ticketId, and status fields.
• Reject Zoho Desk help center contacts reject contact Reject a contact as an end-user invite in Zoho Desk help center using contact id and helpCenterIds. Returns success status, id of help center, and errors if any.
• Approve Zoho Desk help center contacts approve contact Approve a contact as an end-user in Zoho Desk help center using id and helpCenterIds. Returns approval status and contact details.
• Action Zoho Desk help center contacts contact status Get status of contact in help centers by contact id in Zoho Desk. Returns helpCenter name, id, url, status, userStatus, and userId for each help center the contact is part of.
• Invite Help center contacts invite multiple contacts to help center Invite multiple contacts to a help center in Zoho Desk using helpCenterId and contactIds. Returns success status, contact id, and error details if any for each contact.
• Invite Zoho Desk help center contacts invite contact to help center Invite a contact as an end-user to a help center in Zoho Desk using contact id and helpCenterId. Returns no content on success.
• List List all Zoho Desk contact accounts List accounts associated with a contact in Zoho Desk using contact_id. Returns accountName, phone, email, createdTime, mappingInfo (mappingId, mappingType, isAccountTicketsViewable), webUrl, and customerHappiness (badPercentage, okPercentage, goodPercentage).
• Create Create a Zoho Desk contact account Associate multiple accounts with a contact in Zoho Desk using contact id. Returns success status, account id, and error details if any account is deleted or unprocessable.
• Action Zoho Desk contact accounts dissociate accounts from contact Dissociate multiple accounts from a contact in Zoho Desk using contact id and account ids. Returns success status, account id, and any errors for each dissociation.
• Delete Delete a Zoho Desk contact account by ID Dissociate account from contact using contact_id and id in Zoho Desk. Supports processing option to move or delete tickets. Returns no content on success.
• Delete Delete a Zoho Desk contact photo by ID Delete contact photo for contact with id in Zoho Desk. Returns no content on success.
• List List all Zoho Desk acoount SLA List SLAs for an account in Zoho Desk using account id. Returns slaName, id, isActive status, and department details including name and id.
• Create Create a Zoho Desk acoount SLA Associate or dissociate an SLA from an account in Zoho Desk using account id and sla_id. The response confirms the operation with no content returned.
• Get Get single Zoho Desk account statistic by ID Get overall statistics for an account in Zoho Desk using id. Returns fields including firstResponseTime, openTickets, totalTickets, customerHappiness (badCount, goodCount, okCount), closedTickets, and channelWiseCount.
• Get Get single Zoho Desk account history by ID Get ticket history for an account in Zoho Desk using id. Returns ticketNumber, statusType, subject, author details, eventTime, operation, ticketId, and status.
• List List all Zoho Desk contracts List all contracts in Zoho Desk. Returns fields including id, contractName, accountId, contractStatus, startDate, endDate, departmentId, ownerId, and supportPlan details such as supportType, name, id, and status.
• Get Get single Zoho Desk contract by ID Get a contract by id in Zoho Desk. Returns contractName, contractStatus, startDate, endDate, product details, SLA info, supportPlan, account info, and notification settings.
• Create Create a Zoho Desk contract Create a contract with required parameters departmentId, ownerId, accountId, contractName, and startDate in Zoho Desk. Returns fields including id, contractStatus, contractNumber, description, startDate, endDate, notifyBefore, notificationAgentIds, account, product, sla, and supportPlan.
• Update Update a Zoho Desk contract by ID Update a contract by id in Zoho Desk. Returns fields including associatedSLAId, modifiedTime, product details, custom fields (cf), contractStatus, endDate, departmentId, notifyBefore, contractNumber, description, SLA info, ownerId, notificationAgentIds, accountId, creation and modification metadata, contractName, supportPlan details, startDate, and account info.
• Delete Delete a Zoho Desk contract by ID Delete contracts by moving them to the Recycle Bin in Zoho Desk. Requires contractIds list.
• Update Zoho Desk contracts update many contracts Update multiple contracts by providing ids, fieldName, isCustomField, and fieldValue in Zoho Desk. Returns success status, id, and errors for each contract updated.
• List List all Zoho Desk associated contacts List contacts associated with an account in Zoho Desk. Requires account id. Returns contact fields including id, firstName, lastName, email, phone, mobile, createdTime, isSpam, and webUrl.
• List List all Zoho Desk account products List products for a specific account in Zoho Desk. Requires account id. Returns product id, productName, unitPrice, and productCode for each product.
• Create Create a Zoho Desk account product Associate or dissociate products with an account in Zoho Desk using account id, product ids, and associate flag. Returns success status, product id, and error details if any for each product.
• Update Update a Zoho Desk account contact mapping by ID Update account-contact mapping by id in Zoho Desk. Returns mappingId, accountId, contactId, mappingType, and isAccountTicketsViewable fields reflecting the updated association.
• List List all Zoho Desk ticket tasks List tasks by ticket id in Zoho Desk. Returns task fields including subject, dueDate, status, priority, assignee, contact, team, and ticket details.
• Delete Delete a Zoho Desk spam task by ID Delete spam tasks by providing taskIds in Zoho Desk. Returns success status, id, and error details for each task deleted.
• Action Zoho Desk spam tasks empty spam tickets Delete all spam tasks for a specified department in Zoho Desk. Requires departmentId. Response confirms successful deletion with status 202.
• List List all Zoho Desk products List products with optional filtering by viewId, from, limit, departmentId, ownerId, sortBy, fields, and include parameters in Zoho Desk. Returns id, productName, unitPrice, productCode, and departmentIds for each product.
• Get Get single Zoho Desk product by ID Get a single product by id in Zoho Desk. Returns fields including productName, productCode, unitPrice, owner (with id, name, photoURL), departmentIds, departments (with id and name), createdTime, modifiedTime, and isDeleted.
• Create Create a Zoho Desk product Create a product with departmentIds and productName in Zoho Desk. Returns id, productName, productCode, unitPrice, departmentIds, ownerId, description, createdTime, modifiedTime, and isDeleted fields.
• Update Update a Zoho Desk product by ID Update product details by id in Zoho Desk. Returns fields: unitPrice (price), modifiedTime (last update), cf (custom fields), description, departmentIds, ownerId, layoutId, productName, productCategory, productCode, isDeleted, createdBy, createdTime, modifiedBy, and id.
• Delete Delete a Zoho Desk product by ID Move products to trash in Zoho Desk using productIds and optionally departmentId. Returns no content on success.
• Duplicate Zoho Desk products duplicate records Get duplicate product records by productName in Zoho Desk. Returns id, productName, unitPrice, and productCode for each duplicate product found.
• List List all Zoho Desk product tickets List tickets for a specific product in Zoho Desk using id. Returns ticketNumber, sentiment, statusType, subject, dueDate, departmentId, channel, createdTime, id, email, productId, contactId, threadCount, priority, assigneeId, commentCount, accountId, phone, webUrl, teamId, and status fields.
• List List all Zoho Desk product contacts List contacts associated with a product in Zoho Desk. Returns fields including id, firstName, lastName, email, phone, accountId, createdTime, photoURL, webUrl, and customerHappiness percentages.
• Create Create a Zoho Desk product contact Associate or dissociate contacts with a product in Zoho Desk using product id and contact ids. Returns status of the operation. Maximum 10 contacts can be associated per request.
• List List all Zoho Desk product accounts List accounts associated with a product in Zoho Desk using product id. Returns accountName, email, phone, website, createdTime, webUrl, zohoCRMAccount.id, and id for each account.
• Create Create a Zoho Desk product account Associate or dissociate accounts with a product in Zoho Desk using product id and account ids. Returns status of the operation. Maximum 10 accounts can be associated per request.
• List List all Zoho Desk help centers List help centers in Zoho Desk. Returns fields including id, name, isDefault, departmentIds, isMultilingualEnabled, helpCenterLocales, primaryLocale, logoUrl, url, and status.
• Get Get single Zoho Desk help center by ID Get details of a specific help center in Zoho Desk using id. Returns fields like name, url, status, primaryLocale, domains, logoUrl, favIconUrl, and helpCenterLocales.
• Update Update a Zoho Desk help center site map by ID Update Helpcenter sitemaps for the given helpCenter id in Zoho Desk. This operation generates new sitemaps and returns no content on success.
• List List all Zoho Desk user groups List user groups for a user in Zoho Desk. Requires user id. Returns groups with fields id, name, addedTime, helpCenterId, logoUrl, and status.
• List List all Zoho Desk user labels List labels of a user in Zoho Desk using user id. Returns label id, name, isPrimary status, helpCenterId, assignedTime, and preferences including shape, bgColor, and textColor.
• Create Create a Zoho Desk user label Assign labels to a user in Zoho Desk using user id and labels list. Returns success status, label id, and errors if any for each label assigned.
• Delete Delete a Zoho Desk user label by ID Remove labels from a user in Zoho Desk using id and labelIds. Returns success status, id, and errors for each label removed. Optional helpCenterId can specify the help center.
• List List all Zoho Desk user badges List user badges for id in Zoho Desk. Returns badge fields: id, name, description, isCustom, and iconUrl.
• Create Create a Zoho Desk user badge Add specified badges to a user in Zoho Desk. Requires user id and badgeIds. Returns success status, badge id, and error details if any for each badge.
• Delete Delete a Zoho Desk user badge by ID Remove badges from user with id in Zoho Desk. Requires badgeIds list. Response returns success status, id, and errors for each badge removal.
• List List all Zoho Desk labels List labels with optional filtering by helpCenterId in Zoho Desk. Returns id, name, count, createdTime, modifiedTime, helpCenterId, preferences, creator, modifier, and logoUrl fields.
• Get Get single Zoho Desk label by ID Get details of a specific label in Zoho Desk by id. Returns fields including name, count, createdTime, modifiedTime, creator, modifier, preferences, helpCenterId, and logoUrl.
• Create Create a Zoho Desk label Create a label with name and helpCenterId in Zoho Desk. Returns id, name, helpCenterId, count, createdTime, modifiedTime, preferences, creator, modifier, and logoUrl.
• Update Update a Zoho Desk label by ID Update label details by id in Zoho Desk. Returns id, name, count, createdTime, modifiedTime, preferences, creator, modifier, helpCenterId, and logoUrl.
• Delete Delete a Zoho Desk label by ID Delete a label by id in Zoho Desk. Returns no content on success.
• Delete Zoho Desk labels delete labels by IDS Delete labels by labelIds in Zoho Desk. Returns no content on success.
• List List all Zoho Desk label users List users under a label in Zoho Desk using label id. Returns user id, name, emailAddress, userType, assignee info (id, name, photoUrl), assignedTime, and status.
• Create Create a Zoho Desk label user Assign label to multiple users in Zoho Desk using label id and userIds. Returns no content on success.
• Delete Delete a Zoho Desk label user by ID Remove users under a label in Zoho Desk using label id and userIds. Returns no content on success.
• List List all Zoho Desk group users List users in a group in Zoho Desk by group id. Returns user id, name, emailAddress, userType, status, addedTime, label (name and id), and creator (id, name, photoUrl).
• Create Create a Zoho Desk group user Add users to a specific group in Zoho Desk. Requires group id and a list of user ids to be added. The response returns no content on success.
• Delete Delete a Zoho Desk group user by ID Remove users from group in Zoho Desk using group id and userIds. Returns no content on success.
• List List all Zoho Desk articles List articles with parameters from, limit, sortBy, status, categoryId, permission, authorId, and modifiedTimeRange in Zoho Desk. Returns fields like id, title, summary, createdTime, modifiedTime, status, viewCount, likeCount, and author details.
• Get Get single Zoho Desk article by ID Get article by id in Zoho Desk. Returns fields including title, summary, author, createdTime, modifiedTime, status, tags, viewCount, and webUrl.
• Create Create a Zoho Desk article Create an article in Zoho Desk with required parameters categoryId, title, answer, status, and permission. Returns fields including id, title, status, permission, authorId, answer, tags, expiryDate, seoTitle, seoKeywords, seoDescription, and isSEOEnabled.
• Update Update a Zoho Desk article by ID Update an article by id in Zoho Desk. Returns fields including id, title, answer, status, permission, tags, seoTitle, seoKeywords, seoDescription, isSEOEnabled, expiryDate, and permalink.
• Delete Delete a Zoho Desk article by ID Move articles to trash in Zoho Desk. Requires ids array of article ids to be deleted. Returns success status, id, and errors if any for each article.
• Validate Zoho Desk articles validate permalink Validate permalink availability for a help article in Zoho Desk. Requires permalink. Returns isAvailable indicating availability and suggestion for an alternative permalink.
• Action Zoho Desk articles article count Get the number of articles published in Zoho Desk knowledge base filtered by optional categoryId, authorId, status, and permission. Returns count as the number of matching articles.
• Action Zoho Desk articles preview article Create a preview of an article in Zoho Desk with title and answer. Returns the title and answer fields showing the formatted content for review before publishing.
• Get Get single Zoho Desk article history by ID Get article history for id in Zoho Desk. Requires from and limit query parameters. Returns eventTime, event type, user info (id, name, photoURL), and event-specific details like versions, tags, comments, attachments, status, title, SEO changes, and permissions.
• Update Update a Zoho Desk help articles position by ID Update article position in Zoho Desk by repositioning articles within a leaf category identified by category_id. Requires ids array of article entity ids. Only leaf categories with up to 1000 articles can be repositioned. Response returns no content.
• Get Get single Zoho Desk article statistic by ID Get article statistics for id in Zoho Desk. Returns feedbackCount, likeCount, dislikeCount, viewCount, usageCount, commentCount, attachmentCount, lastLikedTime, lastDislikedTime, lastActivityTime, and lastUsageTime.
• List List all Zoho Desk article translations Get translations of an article in Zoho Desk by article id. Returns fields including id, title, locale, translationState, createdTime, modifiedTime, authorId, permission, status, and URLs for web and portal access.
• Get Get single Zoho Desk article translation by ID Get a specific translation of an article in Zoho Desk using article id and locale. Returns fields including title, summary, answer, author, status, createdTime, modifiedTime, and webUrl.
• Action Zoho Desk article translations like translation Add a like to a translation for an article in Zoho Desk. Requires article id and locale. Returns no content on success.
• Action Zoho Desk article translations dislike translation Add a dislike to a translation for an article in Zoho Desk. Requires article id and locale. Returns no content on success.
• Delete Delete a Zoho Desk article translation by ID Trash an article translation by article_id and locale in Zoho Desk. The response returns no content with status 204 on success.
• Create Create a Zoho Desk article translation Add a translated version of an article in Zoho Desk. Requires article id, title, answer, status, permission, locale, authorId, and translationState. Returns fields including id, title, answer, status, permission, locale, authorId, translationState, tags, seo details, and URLs.
• Update Update a Zoho Desk article translation by ID Edit a translated article by article id and locale in Zoho Desk. Returns fields including modifiedTime, translationState, status, title, answer, tags, seo details, permission, authorId, and expiryDate.
• Get Get single Zoho Desk translation attachment by ID Get attachments for an article translation in Zoho Desk using article_id and locale. Returns resourceId, extension, name, viewUrl, downloadUrl, createdTime, and filesize for each attachment.
• Create Create a Zoho Desk translation attachment Attach files to a translation of an article in Zoho Desk using article_id and locale. Returns resourceId, extension, name, viewUrl, downloadUrl, createdTime, and filesize of attached files.
• Delete Delete a Zoho Desk translation attachment by ID Dissociate attachments from a translation in Zoho Desk using article id and locale. Requires attachmentIds array. Returns no content on success.
• Upload Translation attachments upload and associate attachments Upload and associate an attachment to an article translation in Zoho Desk. Requires article id, locale, and attachmentType. Returns resourceId, name, extension, viewUrl, downloadUrl, createdTime, and filesize.
• Download Translation attachments download article translation attachment Download article translation attachment content for article_id, locale, and id in Zoho Desk. Returns the attachment content, optionally displayed inline if specified.
• Create Create a Zoho Desk portal gallery attachment Upload attachments to your portal gallery in Zoho Desk. Requires workspaceId and attachmentType. Returns resourceId, extension, name, filesize, and url of the uploaded attachment.
• Get Get single Zoho Desk transaltions permalink by ID Get permalinks of a translation by article id and locale in Zoho Desk. Returns primaryPermalink and secondaryPermalinks arrays.
• Update Update a Zoho Desk transaltions permalink by ID Update permalink of translation for article_id and locale in Zoho Desk. Returns primaryPermalink as the updated permalink and secondaryPermalinks as the list of old permalinks added to redirection.
• Delete Delete a Zoho Desk transaltions permalink by ID Remove redirection permalink from translation using article id and locale in Zoho Desk. Returns no content on success.
• List List all Zoho Desk article feedback List feedback comments on articles in Zoho Desk. Returns fields including id, content, createdTime, status, article details (id, title, locale, author), ticket details (id, ticketNumber, webUrl), contact details (id, name), and resolution details (id, resolution, createdTime).
• Get Get single Zoho Desk article feedback by ID Get details of a specific feedback comment in Zoho Desk by id. Returns fields including content, status, createdTime, contact info, ticket info, article info, and resolution details.
• Delete Delete a Zoho Desk article feedback by ID Delete a feedback comment by id in Zoho Desk. Returns no content on success.
• Convert Zoho Desk article feedback convert feedback comment to ticket Create a ticket from an article feedback comment in Zoho Desk using id. Returns ticketNumber, webUrl, id, deletedTime, and deletedBy details of the created ticket.
• Create Create a Zoho Desk kbcategory logo Upload a logo image to Zoho Desk. Returns the id of the uploaded logo image.
• Create Create a Zoho Desk helpdesk section Create a section with name and parentCategoryId in Zoho Desk. Returns id, name, description, visibility, status, parentCategoryId, createdBy, modifiedBy, createdTime, modifiedTime, and translations.
• Update Update a Zoho Desk helpdesk section by ID Update a helpdesk section by id in Zoho Desk. Returns fields including id, name, description, visibility, status, logoUrl, createdBy, modifiedBy, createdTime, modifiedTime, isFollowing, groups, rootCategoryId, isTrashed, parentCategoryId, order, and translations.
• Get Get single Zoho Desk helpdesk section by ID Get a helpdesk section by id in Zoho Desk. Returns fields including name, description, visibility, status, createdBy, modifiedBy, createdTime, modifiedTime, and translations.
• Create Create a Zoho Desk root category moderator Add moderators to a root category in Zoho Desk using id and moderatorIds. Returns success status, moderator id, and any errors for each moderator added.
• Delete Delete a Zoho Desk root category moderator by ID Remove moderators from a root category in Zoho Desk using rootCategoryId and moderatorIds. Returns success status, id of each moderator removed, and any errors.
• Create Create a Zoho Desk root category permalink Add a permalink to a root category translation in Zoho Desk using root category id and locale. Returns createdBy info, isPrimary status, createdTime, and permalink fields in the response.
• Delete Delete a Zoho Desk root category permalink by ID Remove a permalink of a root category translation in Zoho Desk. Requires id and locale. Returns primaryPermalink and secondaryPermalinks fields indicating updated permalinks.
• List List all Zoho Desk root categories List root categories with required parameters from and limit in Zoho Desk. Returns fields including id, name, status, visibility, helpcenterId, isReviewEnabled, isTrashed, sectionsCount, and article counts.
• Get Get single Zoho Desk root category by ID Get details of a root category by id in Zoho Desk. Returns fields including name, description, createdBy, modifiedBy, status, associatedDepartmentIds, and moderationType.
• Create Create a Zoho Desk root category Create a root category in Zoho Desk with required fields name, description, status, visibility, articleViewType, isReviewEnabled, and logoId. Returns fields including id, name, status, visibility, articleViewType, isReviewEnabled, publishedArticleCount, and associatedDepartmentIds.
• Get Get single Zoho Desk category tree by ID Get the full category tree for a root category in Zoho Desk using id. Returns fields including name, description, locale, article counts, visibility, status, order, and nested children categories.
• List List all Zoho Desk billing history time track settings List history details of billing TimeTrack Settings for a department using dep_id. Returns events with fields like name (event type), modifiedTime, modifiedBy, agentId, cost, oldValue, newValue, owner, and modifiedAgent.
• List List all Zoho Desk views List views for a specific module in Zoho Desk using module. Returns id, name, and isCustomView fields for each view.
• List List all Zoho Desk starred views List starred views for the module in Zoho Desk. Requires module. Returns starred view id, name, isCustomView, and count (number of resources, shown only for Tickets module).
• Create Create a Zoho Desk starred view Star a view by id in Zoho Desk. Optionally specify departmentId as a query parameter. The response returns no content (204 status).
• Delete Delete a Zoho Desk starred view by ID Remove star from a view by id in Zoho Desk, disabling quick access to the view. Optional departmentId can be provided. No content is returned in the response.
• Get Get single Zoho Desk last accessed view by ID Get the last accessed view for the specified module and departmentId in Zoho Desk. Returns view id, name, and user preference including records count, sort field, and receivedIn filter.
• Update Update a Zoho Desk last accessed view by ID Update the last accessed view for a user in Zoho Desk using id and optional departmentId. The response confirms the update with no content returned.
• List List all Zoho Desk search modules Search across modules in Zoho Desk with searchStr, departmentId, from, limit, and sortBy parameters. Returns fields like id, module, subject, status, contact, account, department, and assignee for matched records.
• List List all Zoho Desk search tickets Search tickets in Zoho Desk using parameters like subject, status, priority, email, phone, assigneeId, contactId, accountId, productId, and custom fields. Returns fields including id, ticketNumber, subject, status, priority, assigneeId, contact info, createdTime, modifiedTime, and more.
• List List all Zoho Desk search contacts Search contacts in Zoho Desk using parameters like id, fullName, lastName, email, phone, and accountName. Returns fields including id, firstName, lastName, email, phone, account, createdTime, modifiedTime, and owner.
• List List all Zoho Desk search accounts Search accounts in Zoho Desk with parameters like id or accountName. Returns fields including id, accountName, owner, country, modifiedTime, website, industry, phone, createdTime, fax, and email.
• List List all Zoho Desk search articles Search help articles in Zoho Desk using parameters like title, departmentId, id, categoryName, categoryId, tag, _all, createdTimeRange, modifiedTimeRange, and sortBy. Returns fields including id, title, summary, author, createdTime, modifiedTime, status, category, likeCount, dislikeCount, viewCount, and webUrl.
• List List all Zoho Desk search tasks Search tasks in Zoho Desk with parameters like id, subject, ticketNumber, status, priority, assigneeId, and departmentId. Returns fields including id, subject, status, priority, assignee details, department, createdTime, modifiedTime, and dueDate.
• List List all Zoho Desk search call Search calls in Zoho Desk with parameters like id, departmentId, subject, ticketNumber, status, priority, assigneeId, and createdTimeRange. Returns fields including id, subject, status, priority, startTime, createdTime, modifiedTime, assignee details, ticket info, and duration.
• List List all Zoho Desk search event Search events in Zoho Desk with parameters like id, departmentId, subject, ticketNumber, status, priority, assigneeId, and createdTimeRange. Returns event fields including id, subject, status, priority, startTime, createdTime, modifiedTime, assignee details, ticket info, and category.
• List List all Zoho Desk search products Search products in Zoho Desk using parameters like productName, productCode, id, departmentId, contactId, accountId. Returns fields id, productName, productCode, createdTime, modifiedTime, createdBy, modifiedBy, departmentIds, description, and custom fields.
• List List all Zoho Desk search activities Search activities in Zoho Desk with parameters such as departmentId, id, subject, ticketNumber, status, priority, assigneeId, createdTimeRange, modifiedTimeRange, and sortBy. Returns fields including id, subject, status, priority, assignee, department, createdTime, modifiedTime, and dueDate.
• List List all Zoho Desk search records Search records in Zoho Desk custom module using module_api_name. Returns fields including id, name, createdTime, modifiedTime, owner, createdBy, modifiedBy, layout, department, and custom fields (cf). Supports up to 10 field filters.
• List List all Zoho Desk ticket time entry List time entries for a ticket in Zoho Desk using ticket id. Returns fields including owner details, time spent, executedTime, description, billing info, and totalCost.
• Get Get single Zoho Desk ticket time entry by ID Get a time entry for a ticket in Zoho Desk using ticket_id and id. Returns fields including owner details, time spent (hours, minutes, seconds), description, billing info, and cost details.
• Create Create a Zoho Desk ticket time entry Create a ticket time entry for ticket_id in Zoho Desk. Requires executedTime. Returns fields including id, executedTime, hoursSpent, minutesSpent, secondsSpent, description, ownerId, requestChargeType, agentCostPerHour, additionalCost, fixedCost, invoiceId, isBillable, mode, createdTime, and totalCost.
• Update Update a Zoho Desk ticket time entry by ID Update an existing ticket time entry in Zoho Desk using ticket_id and id. Returns fields including secondsSpent, parent ticket info, cf custom fields, executedTime, costs, description, hoursSpent, ownerId, billing info, createdTime, invoiceId, requestChargeType, additionalCost, and totalCost.
• Delete Delete a Zoho Desk ticket time entry by ID Delete a ticket time entry by ticket_id and id in Zoho Desk. Returns 200 status on successful deletion.
• Action Zoho Desk ticket time entry summation of ticket time entries Get summation of time entries for a ticket in Zoho Desk using ticket id. Returns totalMins, totalHours, totalCosts, and totalSeconds.
• Action Zoho Desk ticket time entry ticket time entries by billing type Get ticket time entries by billingType for ticket with id in Zoho Desk. Returns entries with fields like owner, secondsSpent, parent ticket info, billingType, createdTime, and totalCost.
• List List all Zoho Desk ticket approvals List time entries for a ticket in Zoho Desk using ticket id. Returns fields including owner details, time spent, description, billing info, executedTime, createdTime, and totalCost.

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