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Jira Service Management MCP connector

Connect Jira Service Management to Claude, ChatGPT, Cursor and any MCP client through Elaichi, so people can ask about service desks, queues, requests, comments, attachments and customer organizations inside their own Jira Service Management access, with every call logged.

Connect on Elaichi How to connect

  • How it connects. Connects over OAuth. The credential goes into a vault nobody reads back.

  • One address. https://api.elaichi.ai/mcp, the same for every user.

  • Their own access. An agent never gets more than the person it acts for.

How to connect

How to connect Jira Service Management to Claude, ChatGPT or Cursor

Two steps, about a minute.

1

In Elaichi

Connect Jira Service Management once

  1. Open Connections, choose Add connection, and pick Jira Service Management.

  2. Optionally set Share with to give a team access, then press Connect.

  3. Approve it in Jira Service Management. Jira Service Management's own window opens. Whoever approves it decides what this connection can reach.

The credential is vaulted. Nobody reads it back, not even the AI.

Add connection

Choose a connector.

jira service management
Jira Service Management
Airtable
Asana
Autotask
Basecamp
ClickUp
2

In your AI client

Point it at one endpoint

Everyone in the organization uses the same address, and each person only ever reaches what their own account allows.

Jira Service Management MCP connector for Claude

  1. 1

    Open Customize, then Connectors.

  2. 2

    Press Add.

  3. 3

    Name it, paste the MCP server URL, then Continue.

    https://api.elaichi.ai/mcp
  4. 4

    Sign in and approve.

On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.

Jira Service Management MCP connector for ChatGPT

  1. 1

    Open Plugins, then press the + button.

  2. 2

    Name it and paste the endpoint into Server URL.

    https://api.elaichi.ai/mcp
  3. 3

    Leave Authentication on OAuth, then tick the risk acknowledgement.

  4. 4

    Press Create, then sign in and approve.

Works on the web today. The plugin directory lives at chatgpt.com/plugins.

Jira Service Management MCP connector for Cursor

  1. 1

    Open ~/.cursor/mcp.json.

  2. 2

    Add the endpoint under mcpServers.

    https://api.elaichi.ai/mcp
  3. 3

    Reload Cursor, then sign in and approve.

~/.cursor/mcp.json

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

Set up per machine, so repeat it on each computer you work from.

Connect Jira Service Management to any MCP client

  1. 1

    Add the endpoint as a remote MCP server.

    https://api.elaichi.ai/mcp
  2. 2

    Sign in and approve.

{
  "mcpServers": {
    "elaichi": {
      "url": "https://api.elaichi.ai/mcp"
    }
  }
}

The Elaichi Agent already has these tools, with nothing to set up.

Connect Jira Service Management on Elaichi See pricing

Use cases

What teams do with Jira Service Management through Elaichi

Every one of these runs inside the access the person already has, and lands in the same audit log.

  • Support

    See what is waiting in a queue

    Ask which requests are sitting in the high priority queue right now, how old they are and who raised them, without opening Jira Service Management and clicking through each one.

  • IT

    Get up to speed before a call

    Pull a single request with its full comment thread and attachments so you walk into the call knowing what the customer already tried and what the last agent told them.

  • Customer success

    Check every open request for a customer

    Before a renewal conversation, list the people in a customer organization and find the requests they have open across your service desks.

  • Service desk leads

    Spot repeat problems across service desks

    Search requests across projects for a theme, such as VPN or invoice access, and get a plain summary of how often it shows up and where.

  • Support

    Pull the screenshot from a request

    Download the log file or screenshot a customer attached to a request and have it read back to you in plain language.

  • IT

    Know who belongs to which organization

    List the customer organizations on a service desk and the users in each, so access questions and escalations go to the right people.

Try asking

  • “Show open issues in the IT support queue today”
  • “Which service desks have issues with no assignee?”
  • “Summarize attachments on issue SUP-1420 for the handover”

See all 30 Jira Service Management tools below

Compare

Elaichi vs Zapier MCP vs Composio for Jira Service Management

All three can connect Jira Service Management to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.

Elaichi compared with Zapier MCP and Composio for Jira Service Management, by what to check
What to check Elaichi Zapier MCP Composio
Where the AI connects One address for the whole organization. https://api.elaichi.ai/mcp A server per member, created at sign-in. An MCP endpoint per team, or an SDK.
Control over Jira Service Management tools Allow or restrict single Jira Service Management tools, per role or user. App and action restrictions on the account. Role permissions, down to the action.
Record of calls One audit entry per Jira Service Management call. A History tab of tool calls. A log of every tool call.
Single sign-on SAML or OIDC, plus SCIM, on Gold. SAML on Enterprise. SAML and OIDC on Enterprise.
Price $15 per user per month. 2 tasks per successful call. Billed per tool call.

Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.

Longer take: Zapier MCP alternative and when you don't need an MCP gateway.

AI tools

Jira Service Management tools for your AI agents

30 tools are ready to call through Elaichi's MCP endpoint the moment you connect Jira Service Management, governed by the same roles, restrictions, and audit log as everything else in Elaichi.

See it in Elaichi

What connecting Jira Service Management gets you

6 screens from the product, each doing one job for your Jira Service Management account.

The agent

Ask about queues, read answers from live issues.

Plain language questions return real Jira Service Management issues, queues and service desks.

  • issues
  • queues
  • service desks
  • attachments

Ask Elaichi to work across your apps.

Show open issues in the IT support queue today

Which service desks have issues with no assignee?

Summarize attachments on issue SUP-1420 for the handover

Also runs in Claude, ChatGPT or Cursor

MCP clients

One endpoint reaches Jira Service Management everywhere.

Claude, ChatGPT and Cursor connect over OAuth, with no SDK or shared API key.

ElaichiMCP clients
Claude ChatGPT Cursor

Copy the endpoint

https://api.elaichi.ai/mcp
Client Connected by Status Last used
Claude
E

Emily Carter

 • Connected 4 minutes ago
Cursor
M

Megan Brooks

 • Connected 2 hours ago
ChatGPT
R

Ryan Hayes

 • Connected Yesterday

Tool catalog

30 Jira Service Management tools, no custom code.

Service desks, queues, issues, attachments and users are already mapped to callable methods.

  • List all Jira Service Management me
  • List all Jira Service Management accessible resources
  • List all Jira Service Management service desks
  • Get single Jira Service Management service desk by ID
ElaichiTools
Tool Action Description
List all Jira Service Management me List Retrieves Jira Service Management instance details like version, build, and links
List all Jira Service Management accessible resources List Get list of accessible resources in Jira Service Management. Returns id, name, url, scopes, and avatarUrl for each resource.
List all Jira Service Management service desks List Get all service desks in Jira Service Management. Returns id, projectId, projectName, and projectKey for each service desk.
Get single Jira Service Management service desk by ID Get Get service desk details by id in Jira Service Management. Returns id, projectId, projectName, projectKey, and self link.
List all Jira Service Management queues List Get queues for a service desk in Jira Service Management using service_desk_id. Returns id, name, jql, fields, and issueCount (customer request count) for each queue.

Toolboxes

Every team gets its own service desk toolbox.

Curate one toolbox per team so support, engineering and IT see different tools.

  • Support
  • IT operations
  • Engineering
  • Customer success
ElaichiToolboxes
Name Source template Tools Created

Support toolbox

Jira Service Management · queues and issues

 Jira Service Management starter 18 Mar 4, 2026

IT operations toolbox

Jira Service Management · service desks and requests

 — 9 Mar 2, 2026

Engineering toolbox

Jira Service Management · escalated issues and attachments

 — 24 Feb 27, 2026

Customer success toolbox

Jira Service Management · customer requests and status

 Jira Service Management starter 6 Feb 19, 2026

Facilities toolbox

Jira Service Management · internal service desk tickets

 — 31 Jan 30, 2026

Security toolbox

Jira Service Management · incident issues and access requests

 — 12 Jan 22, 2026

Shared connections

Teammates work the queue without a credential.

The connections table shows who connected each site and which teams and members share it.

  • Support EMEA
  • IT helpdesk
  • Engineering escalations
  • Customer success
ElaichiConnections
Connection Scope Status Access
JI

Jira Service Management (Support EMEA)

Connected by Emily Carter

 Personal • Active 1 team · 6 members
JI

Jira Service Management (IT helpdesk)

Connected by Jake Morgan

 Organization • Active 3 teams · 24 members
JI

Jira Service Management (Engineering escalations)

Connected by Megan Brooks

 Organization • Active 2 teams · 11 members
JI

Jira Service Management (Customer success)

Connected by Tyler Reed

 Personal • Needs re-auth 1 team · 3 members
JI

Jira Service Management (Facilities)

Connected by Ryan Hayes

 Personal • Active Not shared
JI

Jira Service Management (Security incidents)

Connected by Ashley Parker

 Personal • Active 2 teams · 9 members

Audit log

Every issue read is written down.

When, who, what happened, type and resource for each Jira Service Management call.

  • When
  • Who
  • What happened
  • Type
ElaichiAudit log
When Who What happened Type

2 minutes ago

Mar 6, 2026, 3:10 PM
E

Emily Carter

emily.carter@northwind.io

 Restriction Created Access

8 minutes ago

Mar 6, 2026, 3:04 PM
J

Jake Morgan

jake.morgan@northwind.io

 Restriction Updated Access

14 minutes ago

Mar 6, 2026, 2:58 PM
M

Megan Brooks

megan.brooks@northwind.io

 Role Assigned Access

20 minutes ago

Mar 6, 2026, 2:52 PM
T

Tyler Reed

tyler.reed@northwind.io

 Jira Service Management Users Updated MCP

26 minutes ago

Mar 6, 2026, 2:46 PM
R

Ryan Hayes

ryan.hayes@northwind.io

 Jira Service Management Issues Created MCP

32 minutes ago

Mar 6, 2026, 2:40 PM
A

Ashley Parker

ashley.parker@northwind.io

 Jira Service Management Issues List Toolbox

Launching soon

From answering questions to doing the work

A person no longer has to ask. A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations and live dashboards are launching soon, on the Black plan.

Automations

A schedule fires, a digest posts back.

Six steps fetch issues, group them, draft a digest, wait for approval, then comment.

Jira Service Management digest

Run 418 · started 2 minutes ago · on behalf of Emily Carter

  1. ✓

    Schedule

    Every weekday at 8:00 AM

    0.2s
  2. ✓

    Fetch issues

    Jira Service Management

    1.4s
  3. ✓

    Group by owner

    Transform

    0.1s
  4. ✓

    Draft the digest

    Agent step

    Ran with 4 tools, returned a structured summary

    6.2s

  5. Approve the digest

    Needs approval

    Assigned to Michael Brennan

    Approve

  6. Post the digest

    Jira Service Management

    Queued

Collections and dashboards

Service desk health, counted not generated.

Four metrics, 14 days of issues created and a team breakdown, refreshed on schedule.

Jira Service Management health

Refreshed 4 minutes ago · every 15 minutes · from the issues collection

Live

Issues

1,284 ↓ 12%

Queues

96 ↓ 8%

Needs attention

3 ↑ 2

Updated this week

412 ↑ 9%

Issues created

Last 14 days

By team

Share of activity

Support EMEA 34%

IT helpdesk 27%

Engineering escalations 21%

Customer success 18%

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FAQ

Frequently asked questions

How do I connect Jira Service Management to Claude?

In Elaichi, choose Jira Service Management from the connector catalog and click connect. Jira Service Management opens its own Atlassian sign-in page, you sign in as yourself and approve access, and there is no client ID or secret to generate. Then in Claude go to Customize, then Connectors, then Add, and paste https://api.elaichi.ai/mcp as the endpoint.

Does Jira Service Management work with ChatGPT and Cursor as well as Claude?

Yes. Once Jira Service Management is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, any MCP client and the Elaichi Agent. You connect Jira Service Management once and every client uses it.

What can an AI agent actually do with my Jira Service Management data?

With this connector an agent can look up service desks, queues and projects in Jira Service Management, search requests, read a request with its comments, and download attachments such as screenshots and log files. It can also list customer organizations, the users in them and the agents on a service desk. That means you can ask what is in a queue, what a customer has open or what was said on a request, and get an answer from live Jira Service Management records.

Does connecting Jira Service Management give the AI every project and service desk?

No. The agent works inside the access of the person who signed in to Jira Service Management, so it only sees the service desks, queues and requests that person can already see. Elaichi can narrow that further, for example to a single service desk, but it can never widen it beyond what Jira Service Management itself allows.

Can my team share one Jira Service Management connection?

Yes. One person connects Jira Service Management in Elaichi and shares the connection with a team, and nobody else handles a password or token. Each teammate still signs in to Elaichi as themselves, so every request they read from Jira Service Management is recorded under their own name in the audit log.

Can I stop an agent from deleting or changing things in Jira Service Management?

Yes. Restrictions in Elaichi are set per action, so you decide exactly which Jira Service Management actions a team can use, for example allowing agents to read requests and comments but not download attachments. A blocked action is never shown to Claude, ChatGPT or Cursor at all, so no prompt can reach it.

What happens to a Jira Service Management connection when someone leaves?

When a person is offboarded in Elaichi, their access to Jira Service Management through every AI client ends at once. A Jira Service Management connection shared with a team keeps working for everyone else on it. If you want to remove Jira Service Management entirely, disconnecting it once in Elaichi removes it from Claude, ChatGPT, Cursor and every other client together.

Does the Jira Service Management MCP connector work with Gemini, Codex, Claude Code or other MCP clients?

Yes. Jira Service Management is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.

Is Elaichi an alternative to Zapier MCP for Jira Service Management?

Yes. Both let Claude, ChatGPT or Cursor use Jira Service Management. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Jira Service Management call.

How is Elaichi different from Composio for Jira Service Management?

Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Jira Service Management: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.

Put Jira Service Management in front of your team

14 days on Gold, no credit card. Connect it once and pick what each team can call.

Connect Jira Service Management Talk to us
Works with
Claude ChatGPT Cursor and any other MCP client, or the Elaichi Agent.
When the trial ends
Nothing is deleted. Connections, roles and the audit log stay where they are, so subscribing picks up exactly where you left off.